Inez Bruce
Zebulon,NC
Summary
Fostered collaboration with cross-functional teams, remote clients, and external vendors to drive continuous performance improvements and enhance customer service capabilities.
Overview
2027
2027
years of professional experience
Work History
Sr. Recruiter - Remote
Conduent Business Services
Raleigh, NC
03.2018 - 04.2026
- Supported hiring managers by providing resumes for evaluation. Conducted phone screenings to assess candidate qualifications. Coordinated interview schedules and assisted with testing processes for non-exempt roles.
- Assisted with onboarding by organizing new hire documentation. Supported processing of background checks and monitored pre-employment drug tests. Confirmed employment eligibility for prior ACS roles.
- Facilitated I-9 compliance by leveraging E-Verify system for accurate verification.
- Spearheaded candidate sourcing initiatives via LinkedIn, CareerBuilder, Indeed, and Monster to identify qualified talent.
- Assisted candidates with job inquiries. Provided information and guidance to walk-in applicants. Handled cold calls to respond to potential applicant questions.
- Facilitated collaboration with internal hiring teams to provide strategic guidance and support for recruitment initiatives.
- Orchestrated communication and follow-up with candidates to streamline hiring processes.
- Assisted in updating job postings on external job boards. Supported management of resumes through candidate applicant tracking system (Taleo). Helped monitor external sites for potential candidates.
- Led full-cycle recruitment processes for diverse roles, enhancing talent acquisition strategies.
- Conducted candidate screenings to identify suitable talent for various roles
Recruiter - Remote
Conduent Business Services
Raleigh, NC
05.2012 - 03.2018
- Provides functional guidance, training and assistance to Tier 2 iOS advisor staff.
- Ensures productivity meets or exceeds service and quality standards for advisors
- Coaching of advisors in order to maintain or exceed call center and project goals.
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Tier I IOS Tech
Conduent Business Services
Raleigh, NC
05.2010 - 2011
- Handle inbound calls troubleshooting all iOS devices iPhone, iPod, iPod Touch, and iPad.
- Gather information, researches/resolves inquiries and logs customer calls.
- Communicate appropriate options for resolution in a timely manner to our customers.
- Achieved 89% Call Center approval rate on site wide KPI'S
IOS Tier 1Team Manager
Conduent Business Services
Raleigh, NC
- Provides functional guidance, training and assistance to iOS advisor staff.
- Prepare standard reports to track workload, response time and quality of input from advisors.
- Ensures productivity meets or exceeds service and quality standards for advisors
- Coaching of advisors in order to maintain or exceed call center and project goals.
- Led team meetings to align project goals and improve communication among members.
- Coached to meet KPI'S
- Occasionally open call center sites - interviewed potential techs for the T1 and T2 positions.
Tier 1 CPU Tech
- Assisted hiring managers by providing resumes for review. Conducted phone screenings to evaluate candidate qualifications. Coordinated interview schedules and supported testing processes for non-exempt positions.
- Assisted with onboarding by organizing new hire documentation. Supported processing of background checks. Monitored pre-employment drug tests. Confirmed employment eligibility for previous roles.
- Ensured I-9 compliance by utilizing E-Verify system for precise verification.
- Directed candidate sourcing initiatives through LinkedIn, CareerBuilder, Indeed, and Monster to attract qualified talent.
- Assisted candidates with job inquiries. Provided information and guidance to walk-in applicants. Responded to potential applicant questions through cold calls.
- Spearheaded collaboration with internal hiring teams to deliver strategic guidance and enhance recruitment initiatives.
- Facilitated candidate communication and follow-up to enhance hiring efficiency.
- Assisted in refreshing job postings on external job boards. Supported management of resumes through candidate applicant tracking system. Helped track external sites for potential candidates.
IOS Tier 2 Team Manager
Conduent Business Services
Raleigh, NC
- Provides functional guidance, training and assistance to iOS advisor staff.
- Prepare standard reports to track workload, response time and quality of input from advisors.
- Ensures productivity meets or exceeds service and quality standards for advisors
- Coaching of advisors in order to maintain or exceed call center and project goals.
Education
Some College (No Degree) - Music Education and Biology
Cedar Crest College
Allentown, PASkills
- Recruiter training and mentoring
- Boolean search techniques
- Recruitment process improvement
- Competency-based interviewing
- Candidate sourcing
- Applicant tracking systems
- Talent acquisition
- Onboarding process management
- Job posting optimization
- Recruitment marketing
- Passive candidate engagement
- Technical recruiting expertise
- Candidate vetting
- Recruitment event planning
- Executive search experience
- Industry networking
- Recruitment metrics analysis
- Collaborative teamwork
- Candidate pre-screening
- Diversity and inclusion strategies
- Interviewing techniques
- Full cycle recruiting
- Pre-employment screening
- Offer letters
- Recruiting software experience
- Background checks
- Job fairs planning
- Recruitment strategy development
- Outbound calling
- Interviewing clients
- New hire training
- New hire orientations
- Online job boards
- Recruiting and sourcing
- Strategic sourcing
- Candidate and client relations
- Candidate tracking
- Candidate screening
- Public speaking
- Administrative support
- Recruitment strategies
- Networking
- LinkedIn sourcing
- Team motivation
- Human resource management systems
- Recruitment
- Networking events
- Human resources policies
- Candidate selection
- Cross-functional teamwork
- Excel spreadsheets
- Administrative skills
- Employment verification
- Job description development
- Self-motivated work ethic
- Time management
- Hiring requirements
- Team collaboration
- Partnership development
- New hire orientation
- Work authorizations
- Database creation
- Data-driven decision making
- Cold calling
- Clearance procedures
- Pre-screening candidates
- Training and onboarding
- Process improvement
- HIPAA expert
- Assessing qualifications
- Human resource laws expert
- Clerical support
- Verbal and written communication
- New hire paperwork processing
- Performance evaluation
Achieved improved team efficiency by leveraging Microsoft Office tools including PowerPoint, Excel, and Outlook Enhanced data management capabilities through effective use of Donovan Data Systems and Ultipro Drove successful recruitment initiatives by implementing Phenom for streamlined hiring processes
Provided technical support and troubleshooting for macOS systems, ensuring optimal performance
Applied proficiency in MS Access and familiarity with Misys to optimize data analysis and reporting tasks
Timeline
Sr. Recruiter - Remote
Conduent Business Services
03.2018 - 04.2026
Recruiter - Remote
Conduent Business Services
05.2012 - 03.2018
Tier I IOS Tech
Conduent Business Services
05.2010 - 2011
IOS Tier 1Team Manager
Conduent Business Services
Tier 1 CPU Tech
IOS Tier 2 Team Manager
Conduent Business Services
Some College (No Degree) - Music Education and Biology
Cedar Crest College