Yilena Miranda
Houston,TX
Summary
Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented employee seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Team Leader
Texas Children’s
09.2021 - Current
- Utilized data-driven decision-making methods to identify areas requiring process improvements within the clinic.
- Increased patient satisfaction scores through empathetic communication and prompt issue resolution.
- Maintained detailed records of patient health information in secured software.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Insurance Sales Agent
Primerica
11.2023 - 04.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Registered customer information on database to enable tracking history and maintain accurate records.
Education
Associates Of General Studies - Medical Assisting
San Jacinto College
Houston, TX05.2021
Skills
- Maintaining confidentiality
- Documentation Review
- Attention to Detail
- Critical Thinking
- Decision-Makin
- Appointment Scheduling
- Documentation And Reporting
- English & Spanish Fluency
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Sales Agent
Primerica
11.2023 - 04.2024
Clinical Team Leader
Texas Children’s
09.2021 - Current
Associates Of General Studies - Medical Assisting
San Jacinto College