Yilene Vasquez
Maspeth
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
HHA
Nursing Personnel Home Care
Brooklyn
11.2014 - Current
- Maintained cleanliness and organization of client living environments consistently.
- Assisted clients with daily living activities and personal hygiene routines.
- Supported clients in mobility activities, ensuring safety during movement.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
Customer Service Cashier
Gem Stores
Brooklyn
09.2013 - 08.2015
- Maintained accurate cash register and balanced daily cash drawers.
- Handled customer complaints professionally and resolved issues promptly.
- Collaborated with team members to ensure smooth store operations.
- Organized merchandise displays to enhance customer shopping experience.
- Trained new cashiers on company policies and procedures.
- Managed inventory levels and restocked shelves as needed.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Denim’s girl store
Brooklyn
07.2007 - 01.2013
- Assisted customers with product inquiries and provided personalized recommendations.
- Managed inventory levels and restocked merchandise on the sales floor.
- Handled customer complaints and resolved issues with empathy and professionalism.
Education
Educational Psychology
Universidad Abierta Para Adultos Uapa
Santiago , R.D 09.2022 - 09.2025
Skills
- Patient care
- Communication skills
- Emotional support
- Team collaboration
- Problem resolution
- Health safety practices
- Case management experience
Languages
Spanish/English
Professional
Certification
Heights school certificate
HHA/PCA Certificate
Mandated Reporter training certificate ( New York State Education Department)
References
References available upon request.
Timeline
Educational Psychology
Universidad Abierta Para Adultos Uapa
09.2022 - 09.2025
HHA
Nursing Personnel Home Care
11.2014 - Current
Customer Service Cashier
Gem Stores
09.2013 - 08.2015
Customer Service Representative
Denim’s girl store
07.2007 - 01.2013