Yilenia Pupo
Hialeah,FL
Summary
Patient-oriented Dental Assistant bringing over 6 years of experience in fast-paced dental practices. Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on oral hygiene and care. Focused on providing top quality customer service.
Overview
9
9
years of professional experience
Work History
Lead Dental Assistant
Gables exeptional dentistry
Coral Gables, Florida
10.2024 - Current
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Provided chairside assistance to dentists during dental procedures.
Dental Assistant
Brickell Dental and Aesthetic
Miami, FL
12.2022 - 09.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Conducted routine maintenance of equipment used in dentistry operations.
- Maintained a neat, clean and organized environment throughout the office.
Dental Assistant
Dental American Group
Hialeah, FL
10.2021 - 10.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Front Desk Receptionist
Naples Dental Studio
Naples, FL
10.2020 - 09.2021
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
Front Desk Receptionist
Polo Dental of Naples
Naples, FL
10.2019 - 07.2020
- Greeting patients as they arrive and answering the phones.
- Scheduling and cancelling patient appointments.
- Preparing patients for dental work.
- Helping with infection control by sterilizing and disinfecting instruments
- Setting up instrument trays
- Taking X-Rays
Assistant Manager
Advance America Cash Advance
Naples, FL
01.2019 - 07.2019
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Built loyal customer base by directing team members in delivering personal attention and industry- leading service.
- Enabled staff to improve skills and achieve daily targets by applying hands-on and motivational leadership style.
- Assisted in store opening by setting up office space, computers and cash registers.
Customer Service Representative
Fast Payday Loans, Inc.
Miami, FL
06.2016 - 10.2018
- Managed accurate and adequate cash stock and inventory balances.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
Education
Dental Assisting
Compu-Med Vocational Careers - Miami
Miami, FL07.2021
Hialeah High School
Hialeah, FL06.2016
Skills
- Bilingual Spanish/English
- 9 years of customer service experienced
- Cash register operation
- Teamwork
- Typing
- Cold calling
- Translation
- Dentrix proficiency
- Sterilization techniques
- Treatment room setup
- Disinfecting rooms and equipment
- Taking X-rays
- Chairside assistance
- Exam room setups
- 6 years of Dental Assistant experience
- Temporary crowns
- Bite adjustment
- Itero scan
Timeline
Lead Dental Assistant
Gables exeptional dentistry
10.2024 - Current
Dental Assistant
Brickell Dental and Aesthetic
12.2022 - 09.2023
Dental Assistant
Dental American Group
10.2021 - 10.2022
Front Desk Receptionist
Naples Dental Studio
10.2020 - 09.2021
Front Desk Receptionist
Polo Dental of Naples
10.2019 - 07.2020
Assistant Manager
Advance America Cash Advance
01.2019 - 07.2019
Customer Service Representative
Fast Payday Loans, Inc.
06.2016 - 10.2018
Dental Assisting
Compu-Med Vocational Careers - Miami
Hialeah High School