Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yiliam Exposito

Hialeah,FL

Summary

Experienced Sales Associate with a proven track record of exceeding sales targets and building strong customer relationships. Expertise in delivering exceptional customer service and driving revenue growth.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.


Overview

8
8
years of professional experience

Work History

Team Leader

Pollo Tropical
09.2024 - Current
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

SALES MANAGER

XPORT AUTO PARTS INC.
08.2022 - 08.2023
  • Process Daily orders
  • Customer service emails
  • Customer service phone calls
  • Problem resolution
  • Train new employees
  • Open and close batch of orders
  • Assist customers with new orders inquiry
  • Consistently surpassed sales targets for 6 consecutive months
  • Helped boost overall sales by 15% as 'Team Leader'

Commercial Manager

Banco De Credito Y Comercio
07.2017 - 06.2022
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
  • Built relationships with clients to establish new contracts.
  • Organized promotional events and interacted with community to increase sales volume.
  • Facilitated business by implementing practical networking techniques.

Education

No Degree - Associate of Science in Medical Assisting

Compu-Med Vocational Careers
2900 W 12th Ave FL 3, Hialeah, Fl 33012
08-2025

Bachelor of Science -

Universidad De Ciencias Informáticas UCI
La Habana, Cuba
07.2012

BACHILLER -

IPVCE Ignacio Agramonte
07.2007

Skills

  • Customer service
  • Communication
  • SMART goals
  • Product knowledge
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Team motivation
  • Team supervision
  • Attention to detail
  • People management
  • Staff training
  • Coaching and mentoring
  • Documentation and reporting

Accomplishments

  • Consistently surpassed sales targets for 6 consecutive months.
  • Helped boost overall sales by 15% as 'Team Leader'.

Languages

English
Limited Working

Timeline

Team Leader

Pollo Tropical
09.2024 - Current

SALES MANAGER

XPORT AUTO PARTS INC.
08.2022 - 08.2023

Commercial Manager

Banco De Credito Y Comercio
07.2017 - 06.2022

No Degree - Associate of Science in Medical Assisting

Compu-Med Vocational Careers

Bachelor of Science -

Universidad De Ciencias Informáticas UCI

BACHILLER -

IPVCE Ignacio Agramonte
Yiliam Exposito