Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yilong Shi

Daly City,CA

Summary

Dedicated Customer Experience Associate with hands-on expertise in beverage preparation and transaction handling. Excels in fast-paced environments, ensuring accuracy and quality during peak hours. Committed to fostering a welcoming atmosphere and enhancing customer satisfaction while supporting team efficiency.

Overview

1
1
year of professional experience

Work History

Customer Experience Associate

NoodlePanda Restaurant
San Francisco, California
08.2025 - 12.2025
  • Partnered with team members to provide fast, accurate, and friendly service
  • Provided personalized service while efficiently handling customer orders
  • Processed cash transactions accurately and electronic transactions.
  • Prepar beverages (including milk tea and specialty drinks), following recipes and using equipment efficiently
  • Maintain calm and productivity during peak hours

Teaching Assistant Volunteer

Birch Lane Elementary
Davis, California
01.2025 - 03.2025
  • Supported students individually to enhance understanding of course material
  • Assisted teacher in maintaining classroom order and fostering a positive learning environment

Education

Bachelor of Science - Applied Mathematics

University of California, Davis
Davis, CA
06-2025

Skills

  • Team collaboration
  • Cash handling and POS systems
  • Client feedback communication
  • Multitasking
  • Problem-solving
  • Microsoft Excel, Python, AMPL, SQL, and Matlab
  • Data analysis
  • Video Editing
  • Statistical modeling
  • Customer relations

Languages

Chinese (Mandarin)
Native/ Bilingual

Timeline

Customer Experience Associate

NoodlePanda Restaurant
08.2025 - 12.2025

Teaching Assistant Volunteer

Birch Lane Elementary
01.2025 - 03.2025

Bachelor of Science - Applied Mathematics

University of California, Davis
Yilong Shi