Yim Man Lee
Rego Park,NY
Summary
Obtain a challenging position in an organization when I can Utilize my skills and experience toward an opportunity for growth and advancement.
Overview
15
15
years of professional experience
Work History
ONA Program Coordinator
Chinese Planning Council
Manhattan, NY
10.2017 - 12.2021
- Answered all applicants' questions about immigration questions by phones, emails and in-person with bilingual languages.
- Facilitated educational immigration workshops, meetings and conferences associated with program, arranged schedules for attorneys' consultation days.
- Created and maintained accurate records of departmental activities, including personnel documents of N-400, I-90 & I-912and project timelines.
- Analyzed customer feedback surveys after processing N-400 in order to identify opportunities for improvement.
Bank Teller
Republic Capital Group
Brooklyn, NY
09.2008 - 12.2016
- Operated cash register efficiently and accurately, processed and verified checks with various bankers and ensured that amounts were correct and have sufficient change.
- Answered customer questions by phone or in person, and provided requested information in politely and friendly manner.
- Performed daily cash & check reconciliations, daily transaction and deposit report, filled out CTRs weekly and all clients' transactions records.
Manager
Shanghai Buffet
Pawtucket, RI
12.2006 - 07.2008
- Maintained high standards of customer service during high-volume, fast-paced operations
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Education
Medical Interpreter Certificate -
BTG Medical Interpreter Training
Major- Accounting- Received 45 credits -
La Guardia Community College
Hospitality Career Training Program- Certificate -
Chinese-American Planning Council
High School Diploma granted -
Homantin Government High School
CHINA, HONG KONGSkills
- Bilingual in English, Chinese (Cantonese, Mandarin and Fuzhou Dialect)
- Reliable, flexible work well individually or with a team environment
- Completed tasks on time effectively, provided great communication with customer service
- Provided project coordination and market research proficiency
References
References available upon request.
Timeline
ONA Program Coordinator
Chinese Planning Council
10.2017 - 12.2021
Bank Teller
Republic Capital Group
09.2008 - 12.2016
Manager
Shanghai Buffet
12.2006 - 07.2008
Medical Interpreter Certificate -
BTG Medical Interpreter Training
Major- Accounting- Received 45 credits -
La Guardia Community College
Hospitality Career Training Program- Certificate -
Chinese-American Planning Council
High School Diploma granted -
Homantin Government High School
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