Yineicri Alvarez
Woodhaven,NY
Summary
Reliable Airport Customer Service with knowledge of airline procedures.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Hallmark Aviation
New York, NY
11.2023 - Current
- Safety first.
- Monitored employee productivity.
- Collaborated with team leaders on quality audits.
- Addressed customer concerns with suitable solutions.
Airport Customer Service Agent
Copa Airlines JFK
New York, NY
01.2023 - 12.2023
- Gate leader.
- Greeted passengers and assisted with check-in procedures.
- Provided boarding passes and luggage tags to customers.
- Identified needs of customers promptly and efficiently.
Office Assistant
Prime food distributor
Long Island, NY
09.2021 - 05.2022
- Daily Email Reports
- Microsoft
- Scanning
Customer Service Cashier
Kenny’s Department Store
New York, NY
07.2019 - 09.2020
- Greeted customers and provided friendly customer service.
- Welcomed customers, offering assistance.
- Counted and balanced cashier drawers.
Education
Some College (No Degree) - Learning English As Second Language
LaGuardia Community College of The City University of New York
Long Island City, NY11.2018
Marketing - Sales and Marketing Education
Francisco J.Peinado
República Dominicana 08.2014
Skills
- Leadership
- Communication
- Computer Operations
- Issuing Tickets
- Flight booking
- Operational efficiency
- Time management
- Team leadership
Timeline
Supervisor of Operations
Hallmark Aviation
11.2023 - Current
Airport Customer Service Agent
Copa Airlines JFK
01.2023 - 12.2023
Office Assistant
Prime food distributor
09.2021 - 05.2022
Customer Service Cashier
Kenny’s Department Store
07.2019 - 09.2020
Some College (No Degree) - Learning English As Second Language
LaGuardia Community College of The City University of New York
Marketing - Sales and Marketing Education
Francisco J.Peinado