Kyle Fermoso
Bronx,NY
Summary
Proactive leader with years of experience with conflict resolution, relationship management, leading by example, and an understanding of a fully operational workflow. Aiming to leverage my skills to further grow.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Guckenheimer At Spotify
05.2024 - Current
- Evaluate staff performance and offer feedback.
- Trained Baristas and back of the house kitchen members.
- Helped with events involving Catering and Bartending.
- Promote expectations and achievements in beginning of day.
- Promote and update seasonal products each month.
Lead Barista/Server/Runner
Maman
10.2022 - 04.2024
- Served food and beverages promptly.
- Worked with Toast POS system.
- Cultivated and maintained excellent costumer service
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Barista Trainer.
- Collaborate to create new seasonal beverage ideas.
Store Manager
Joe & The Juice
11.2019 - 11.2021
- Set expectations for team performance and retrain if necessary.
- Trained Juicers to grow in higher positions.
- Handled money management.
- Led by example through to maintain quality and cleanliness standards.
Shift Supervisor
Allegro Coffee at Whole Foods Market
02.2017 - 11.2019
- Completed jobs with high accuracy, understanding labor requirements.
- Trained and mentor team members in company policies and practices.
- Assessed team performance to encourage productivity.
- Inspected work to drive product and service quality.
- Handled Money Management.
Barista
Starbucks Coffee
11.2014 - 01.2017
- Maintained speed and accuracy to maximize customer satisfaction.
- Retained knowledge of menu items to assist customers with beverage selections.
- Documented complex orders to accurately process payments in POS system.
- Received and processed customer payments.
- Maintained presentable front counter with frequent cleaning and organizing.
Education
NYC DOHMH Food Protection Certificate -
NYC Health Academy
New York, NY04.2024
State Food Safety Food Handler’s Certificate -
New York Department of Agriculture & Markets
New York, NY02.2019
High School Diploma -
Martin De Porres High School
06.2008
Skills
- Shift Scheduling
- Business Leadership
- Cash Management
- Customer Service
- Inventory Management
- Microsoft Windows
- Leadership
Timeline
Supervisor of Operations
Guckenheimer At Spotify
05.2024 - Current
Lead Barista/Server/Runner
Maman
10.2022 - 04.2024
Store Manager
Joe & The Juice
11.2019 - 11.2021
Shift Supervisor
Allegro Coffee at Whole Foods Market
02.2017 - 11.2019
Barista
Starbucks Coffee
11.2014 - 01.2017
NYC DOHMH Food Protection Certificate -
NYC Health Academy
State Food Safety Food Handler’s Certificate -
New York Department of Agriculture & Markets
High School Diploma -
Martin De Porres High School
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