Experienced leader with a strong background in team management, operational efficiency, and safety compliance. Recognized for attention to detail, adaptability, and the ability to lead teams effectively in dynamic environments.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Hallmark Aviation
New York, NY
11.2023 - Current
Safety first.
Ensure staffing levels are stable, personally covering gaps/breaks (as needed)
Coordinated flight schedules and passenger assistance procedures.
Monitored staff performance and provided feedback for improvement.
Direct, train and motivate a team while assigning tasks, monitoring performance and providing on the job support to ensure operational efficiency
Airport Customer Service Agent
Copa Airlines JFK
New York, NY
02.2023 - 12.2023
Gate leader.
Greeted passengers and check-in procedures.
Ramp procedures.
Office Assistant
Prime food distributor
Long Island, NY
09.2021 - 05.2022
Managed inventory records using company software, ensuring accuracy and timely updates.
Trained new staff on office procedures and software tools to promote consistent practices.
Education
Marketing Sales and Marketing Education
Francisco J.Peinado
República Dominicana
01.2014
Some College (No Degree) - Learning English As Second Language
LaGuardia Community College of The City University of New York
Long Island City, NY
Skills
Leadership
Communication
Safety protocols
Computer Operations
Gate operations
Ramp procedures
Time and scheduling management
Payroll processing
Business administración
Hiring and training
Staff management
Attention to detail
Timeline
Supervisor of Operations
Hallmark Aviation
11.2023 - Current
Airport Customer Service Agent
Copa Airlines JFK
02.2023 - 12.2023
Office Assistant
Prime food distributor
09.2021 - 05.2022
Marketing Sales and Marketing Education
Francisco J.Peinado
Some College (No Degree) - Learning English As Second Language
LaGuardia Community College of The City University of New York