YINEIRY SUERO
Technical Integration Support Analyst (Bilingual Spanish/English)
Las Cruces,NM
Summary
Bilingual English/Spanish Information and Communication Technology student specializing in Cyber Defense with hands-on experience in Windows and Linux systems, networking, technical troubleshooting, and customer support. Experienced communicating technical information to users with different levels of technical knowledge, documenting technical work, and resolving or escalating technical issues. Strong problem-solving and communication skills.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Student Aide
Doña Ana Community College
01.2021 - Current
- Supported faculty, staff, and students across departments and campuses by responding to operational and technical requests, enhancing overall service delivery.
- Troubleshot routine equipment issues and coordinated with external technicians for escalations, ensuring timely resolution and minimal disruption.
- Communicate with users and service personnel to identify issues, provide information, and coordinate resolutions.
- Maintained accurate records while supporting daily operations through web-based systems, contributing to organized and efficient workflows.
Customer Greeter
Comcast
01.2018 - 01.2019
- Assisted customers with telecommunications equipment, billing, and service-related questions to enhance overall customer satisfaction.
- Explained technical and service information to customers of varying technical knowledge to improve their understanding and resolve inquiries effectively.
- Identified customer needs and directed issues to appropriate support personnel to ensure timely resolution and maintain service quality.
Education
Bachelor of Arts - Information and Communication Technology, Concentration in Cyber Defense
New Mexico State University
Las Cruces, NM12-2026
Associate of Science - Information and Communication Technology
Doña Ana Community College
Las Cruces, NM01-2025
Skills
- Technical Support: Technical Troubleshooting, Problem Solving, Issue Resolution, Technical Documentation, User Support
- Systems: Windows, Windows Server, Linux, Ubuntu, Fedora, Active Directory, Group Policy
- Networking: TCP/IP, Network Fundamentals, Network Troubleshooting, Network Security
- Programming: Python fundamentals
- Virtualization: Proxmox, VirtualBox, VMware
- Security: Data Security, Access Controls, Security Controls
- Communication: English and Spanish, Customer Service, Technical Communication, Written and Verbal Communication
Timeline
Student Aide
Doña Ana Community College
01.2021 - Current
Customer Greeter
Comcast
01.2018 - 01.2019
Associate of Science - Information and Communication Technology
Doña Ana Community College
Bachelor of Arts - Information and Communication Technology, Concentration in Cyber Defense
New Mexico State University