Summary
Overview
Work History
Education
Skills
spanish, english
Languages
Timeline
Generic

Yinet Corrales Pla

Grand Island,NE

Summary

My university studies included, Businesses administration, Customer Service, Economy (accounting and Finance), Leadership, Tourism and Hospitality, Budget Management, Influence in to the Market, Optimization of Strategies, Inventory (Production, Distribution and Consumption), Psychology, Basics on computer programs, Superior Math, Statistics, Interpersonal communication, Commercialization, Strategic Management, HR Management, Quality Administration, Visual appreciation, Integrated Project Management, Restauration Management, and Others.

Which has allowed me to exercise along of all my work experience with high standards and results.

Overview

15
15
years of professional experience

Work History

Receiving Supervisor

Burlington
07.2023 - Current
  • Prepared incident reports and gathered data when accidents occurred on receiving floor.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Conducted employee training and onboarding processes with strategic goals in mind.
  • Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Conduct the team to a zero backlog daily.
  • Coaching and teaching in the moment .
  • Foccus on the little things to obtain big results .



Truck Distpach

E & L Trucking
07.2021 - 12.2023
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Inspected load security and checked for damages.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed routine maintenance on truck to keep in working order.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Costumer Service Supervisor

Burlington
06.2023 - 07.2023
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Created customer support strategies to increase customer retention.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Interceded between employees during arguments and diffused tense situations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.

Sales Floor Associate

Burlington
01.2023 - 06.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Recommended accessories and complementary purchases to boost revenue.
  • Utilized customer feedback to improve services and apply best practices.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Operador De Maquina

JBS Swift
05.2019 - 02.2020
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Quickly shut down equipment in emergency situations following protocols.
  • Suggested specific ideas for process, productivity and safety improvements.

Operator

A1 Fiver Glass
01.2019 - 04.2019
  • Efficiently read and interpreted blueprints.
  • Provided on-the-job training to newly hired workers and team members.
  • Fed raw materials into machines.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Adjusted machines to increase productivity for runs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Collaborated with other departments to optimize production workflows.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Reviewed production schedules and streamlined processes.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Drilled floors, hung plywood, and applied [Product] to achieve production requirements.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Team Leader

JBS Beef Plant
11.2014 - 11.2018
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Observed packing operations to verify conformance to specifications.

Operations Assistant

Cuba
01.2010 - 07.2014
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • Assisted operations manager with planning of routine operations and special projects.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Provided administrative support with accurate document preparation and data entry.
  • Developed strategies to streamline operational processes and reduce costs.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.

Education

Bachelor of Tourism Studies And Management - Tourism Management

Maximo Gomez University
07.2012

Skills

  • Computer Skills
  • Teamwork and Cooperation
  • Effective Communication
  • Interpersonal Skills
  • Inventory Management
  • Logistics Management
  • Labor Relations
  • Data Analysis
  • Marketing
  • Customer Retention
  • Customer Service
  • Business Planning
  • Operations Management
  • Business Administration
  • Sales Techniques
  • Time Management
  • Sales management
  • Schedule Preparation
  • Budget Control
  • Team Leadership

spanish, english

I am able to write, read and speak both languages.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receiving Supervisor

Burlington
07.2023 - Current

Costumer Service Supervisor

Burlington
06.2023 - 07.2023

Sales Floor Associate

Burlington
01.2023 - 06.2023

Truck Distpach

E & L Trucking
07.2021 - 12.2023

Operador De Maquina

JBS Swift
05.2019 - 02.2020

Operator

A1 Fiver Glass
01.2019 - 04.2019

Team Leader

JBS Beef Plant
11.2014 - 11.2018

Operations Assistant

Cuba
01.2010 - 07.2014

Bachelor of Tourism Studies And Management - Tourism Management

Maximo Gomez University
Yinet Corrales Pla