YING LIM
Summary
Driven leader with strong problem-solving, excellent communication, organizational and conflict resolution skills. Fast leaner with detail oriented and accurate personality.
Overview
18
18
years of professional experience
Work History
Restaurant Owner/Operator
Natsu Sushi Bar & Ocean Grill
04.2017 - 09.2023
- Built good relationship with customers and remembered their preference.
- Handled customers' complaints.
- Maintained positive relationships with local community.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 10 employees.
- Maintain accurate records of all vendors, employees and financial files
- Managed payroll, daily deposits, and cost controls.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
Restaurant Owner/Operator
Haru Sushi Bar& Grill
06.2011 - 02.2016
- Interacted well with customers to build connections and nurture relationships.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired, trained and terminated employees.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reduced employee turnover through relationship building.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Admissions Officer
Florida Air Academy
09.2009 - 05.2011
- Assisted to recruit international students from China, Korea and Japan.
- Communicated with parents and addressed their concerns to school. Also, explained school's policies and expectation to parents and students so they could get adjust quicker and smoother.
- Improved Asian students' re-enrollment to 95%. It was 50% before I started to work there and the school year I worked there, it rose to 95%.
Marketing Intern
Panasonic Electronics
05.2009 - 08.2009
- Participated in customers surveys and assisted to plan new products(household lamps).
- Worked with factory engineers to develop new products and make adjustments.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Collaborated with team members to help expand marketing channels.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Office Assistant Intern
Korean Development Bank
03.2006 - 09.2006
- Searched for and interpreted financial statistics data used in the writing of 'Beijing Report'.
- Arranged Director's schedule and meeting with other foreign banks.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Developed correspondence letters, memos, and emails.
- Researched subjects at behest of staff to develop information and collate data.
Education
Master of Arts - Education Administration
Beijing Normal University
Beijing, China07.2009
Exchange student - Japanese
Oberlin University
Tokyo, Japan08.2008
B.S in Business Administration -
Beijing Normal University
07.2006
Skills
- Customer Engagement
- Complaint Investigation
- Small Business Operations
- Business Marketing
- Financial Planning
- Vendor Relations
- Staff Management
- Labor Cost Controls
Languages
Chinese (Mandarin)
Native or Bilingual
Korean
Native or Bilingual
English
Full Professional
Japanese
Professional Working
Timeline
Restaurant Owner/Operator
Natsu Sushi Bar & Ocean Grill
04.2017 - 09.2023
Restaurant Owner/Operator
Haru Sushi Bar& Grill
06.2011 - 02.2016
Admissions Officer
Florida Air Academy
09.2009 - 05.2011
Marketing Intern
Panasonic Electronics
05.2009 - 08.2009
Office Assistant Intern
Korean Development Bank
03.2006 - 09.2006
Master of Arts - Education Administration
Beijing Normal University
Exchange student - Japanese
Oberlin University
B.S in Business Administration -
Beijing Normal University
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