EMILY WALLAS
East Lansing,MI
Summary
Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area. Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship with all members of the restaurant staff to promote optimal service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Ukai Hibachi Grill And Sushi Bar
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Spot On system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Ukai Hibachi Grill and Sushi Bar
01.2023 - 06.2024
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Assisted in seating guests and managing the wait list
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Conversed with members and guests in outgoing and friendly manner
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
Server
Independence Village of Grand Ledge
01.2022 - 10.2022
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Resolved customer complaints and inquiries in a timely manner
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated residents, building positive experiences from the first interaction
Education
High School Diploma -
Grand Ledge High School
GRAND LEDGE, MI06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Certified Nurse Aide
Certified Patient Care Technician
Timeline
Server
Ukai Hibachi Grill And Sushi Bar
05.2024 - Current
Hostess
Ukai Hibachi Grill and Sushi Bar
01.2023 - 06.2024
Server
Independence Village of Grand Ledge
01.2022 - 10.2022
High School Diploma -
Grand Ledge High School
Certified Nurse Aide
Certified Patient Care Technician
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