Ying Liu
Queens,NY
Summary
Brand ambassador with extensive experience in client relations, multilingual communication, and high-volume customer service. Known for fast issue resolution and professional representation of luxury brands. Strong airport experience supporting passenger needs in a high-traffic environment.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Brand Ambassador
Dufry
New York, New York
11.2025 - Current
- Promoted luxury items and seasonal offers to shoppers.
- Resolved client inquiries and service issues efficiently, ensuring high levels of customer satisfaction.
- Gathered customer feedback through surveys and interactions to improve services. to support product development efforts.
- Assisted airport travelers at Dufry duty-free counters, enhancing customer experience through friendly service.
Bvlgari Brand Ambassador
International Shoppes
New York, New York
09.2017 - 11.2025
- Engaged customers in conversation to provide product information to explain products and services.
- Communicated product details and promotions to team members and customers to enhance knowledge and engagement.
- Welcomed guests warmly upon entry to enhance their experience. on arrival and delivered strong customer service.
- Ensured dependable service during peak customer hours. to a high daily customer volume.
Education
Some College (No Degree) - Traditional Chinese Medicine
ZheJiang Chinese Medical University
ZheJiang ChinaSkills
- Product knowledge
- Customer engagement techniques
- Brand promotion tactics
- Client relations
- Customer relations
- Verbal and multilingual communication
- Multilingual communication
- Strong interpersonal skills
- Problem solving
- Communication skills
- Relationship building
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Brand Ambassador
Dufry
11.2025 - Current
Bvlgari Brand Ambassador
International Shoppes
09.2017 - 11.2025
Some College (No Degree) - Traditional Chinese Medicine
ZheJiang Chinese Medical University