Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Yinilda Gonzalez

Columbia,SC

Summary

Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Manager

Moncivaiz Residential Cleaning Services
05.2004 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed and motivated employees to be productive and engaged in work.

Store Director

Hollywood Video
03.2001 - 11.2002
  • Managed team off cashiers and floor staff.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.

Customer Service Representative

Time Warner Cable
02.2003 - 05.2004
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager

Wilson Leather
06.2000 - 03.2001
  • Established team priorities, maintained schedules and monitored performance.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Correctional Officer

SC Department Of Corrections
Columbia, SC
01.1999 - 03.2001
  • Booked new inmates into facility and processed inmates for release.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Education

Business / Accounting

Midlands Technical College
West Columbia, SC

Skills

  • Staff Management
  • Employee Training
  • Issue and Conflict Resolution
  • Job Assignments

Languages

Sp
Native or Bilingual

Timeline

Manager

Moncivaiz Residential Cleaning Services
05.2004 - Current

Customer Service Representative

Time Warner Cable
02.2003 - 05.2004

Store Director

Hollywood Video
03.2001 - 11.2002

Assistant Manager

Wilson Leather
06.2000 - 03.2001

Correctional Officer

SC Department Of Corrections
01.1999 - 03.2001

Business / Accounting

Midlands Technical College
Yinilda Gonzalez