Juan David Giraldo
Houston,TX
Summary
Bilingual versatile professional, technically skilled as Network Engineer as well as Field Project Manager in the Industrial, Chemical and Nuclear industry. Track record of remaining highly adaptable and resilient when faced with complex challenges. Strong commitment to customer service and team work, developing solutions through collaboration. Safety Standout Award Winner.
Overview
20
20
years of professional experience
Work History
Field Service Project Manager
USA DeBusk
09.2023 - Current
- Implemented risk mitigation strategies to minimize potential obstacles and ensure smooth project progression.
- Enhanced customer satisfaction by effectively managing multiple service projects from initiation to completion.
- Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.
- Collaborated with cross-functional teams, optimizing the use of resources for effective project management.
- Analyzed service reports to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
Field Service Project Manager
Conco Industrial Services
02.2019 - 05.2023
- Delivered completed projects on time by prioritizing multiple tasks.
- Supervised work of 10+ team members, offering constructive feedback regarding work performance.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Associate Store Manager
LifeStorage
06.2014 - Current
- Planned stock quantities according to marketplace demand and sales forecasts
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Escalated issues to for remediation assistance
- Established new workflow and employee training processes to improve operational efficiency
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Sony Sales Representative
Marketstar
01.2013 - 05.2014
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage
- Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs
Medical Billing Specialist/ Collections
Cyfair Pulmonary Associates
11.2011 - 11.2012
- Medical billing and collections in a multi-specialty/physician practice (Allergy, Asthma, Pulmonary Oncology & Diseases of the Lung, and Sleep Medicine). Medical data entry
- Prepared technical architecture proposals for enhancements and integration of existing third party software systems
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
- Provided senior technical support to both in-house staff and user departments for all network applications
- Provided technical and operational support for entire organization
- Developed IT strategic vision and drove key departmental objectives
Satellite Technician
CJ's Satellites, Dish Network
12.2010 - 11.2011
- Managed a fast-paced daily workload of appointments at residential and business locations
- Installed in-home devices, programmed settings and trained customers on basic use
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces
Communication Technician/ Lead Tech
New Vision Telecommunications
09.2008 - 10.2010
- Reviewed project drawings to perform installation activities according to specifications
- Supported end-users with network and device troubleshooting and diagnosis
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
- Connected wires and cables to terminals and completed necessary paperwork for each work order
Communication Technician Level III
Comcast Cable
02.2007 - 07.2008
- Certified by the Comcast University, met all requirements to become a Comm-Tech 3 including pole gaffing, ladder handling and safety driving
- Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes
- Investigated and troubleshot Comcast Internet and TV product service issues Daily
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Led teams of 15-20 employees to complete large installation projects on time and within specific parameters outlined in customer documentation
Framer
DDD Home Framing
09.2004 - 01.2007
- Built Wood structure on previously poured foundation
- Pitched in to successfully monitor work during employee vacations or absences to keep workflows running efficiently
Education
Associate of Applied Science - Computer Network Specialization Cisco Track
Lone Star College - CyFair
Cypress, TX2017
High School Diploma -
Hickman County High School
Centerville TN2004
High School Diploma -
Colegio la Salle Envigado
Envigado, Antioquia, Colombia2001
Skills
Industrial Qualifications:
- Osha 10, CPR and First aid certified
- Extensive training, safety oriented
- Twic card holder
- Clean DISA Background
- Performed condenser work at Refineries and Chemical plants in USA
- Performed condensed work at numerous power plants in USA
- Skilled in Condenser and Heat exchanger Maintenance and Diagnostic
Network Protocols/Technologies:
- TCP/UDP, LAN/WAN, MPLS, BGP, EIGRP, OSPF, DMVPN, IPSec, SNMP, NTP, QoS, RTP, STP, VTP, VLAN, FHRP, ACLs, WCCP
- Skilled in Network Administration
- Customer Service
- Team Leadership
- Data Management
- Team Management and Team Building Skills
- Great Troubleshooting skills
Timeline
Field Service Project Manager
USA DeBusk
09.2023 - Current
Field Service Project Manager
Conco Industrial Services
02.2019 - 05.2023
Associate Store Manager
LifeStorage
06.2014 - Current
Sony Sales Representative
Marketstar
01.2013 - 05.2014
Medical Billing Specialist/ Collections
Cyfair Pulmonary Associates
11.2011 - 11.2012
Satellite Technician
CJ's Satellites, Dish Network
12.2010 - 11.2011
Communication Technician/ Lead Tech
New Vision Telecommunications
09.2008 - 10.2010
Communication Technician Level III
Comcast Cable
02.2007 - 07.2008
Framer
DDD Home Framing
09.2004 - 01.2007
Associate of Applied Science - Computer Network Specialization Cisco Track
Lone Star College - CyFair
High School Diploma -
Hickman County High School
High School Diploma -
Colegio la Salle Envigado
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