Juan David Giraldo

• Implemented risk mitigation strategies to minimize potential obstacles and ensure smooth project progression.
• Enhanced customer satisfaction by effectively managing multiple service projects from initiation to completion.
• Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.
• Collaborated with cross-functional teams, optimizing the use of resources for effective project management.
• Analyzed service reports to identify areas of improvement.
• Reported regularly to managers on project budget, progress, and technical problems.

• Delivered completed projects on time by prioritizing multiple tasks.
• Supervised work of 10+ team members, offering constructive feedback regarding work performance.
• Trained employees in safety procedures and protocols as directed by company regulations.
• Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
• Communicated deadline updates, outlined action items and offered targeted solutions to team members.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress and technical problems.
• Analyzed project performance data to identify areas of improvement.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Planned stock quantities according to marketplace demand and sales forecasts
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
• Escalated issues to for remediation assistance
• Established new workflow and employee training processes to improve operational efficiency
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

• Provided customers with recommendations to promote brand effectiveness and product benefits
• Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage
• Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs

• Medical billing and collections in a multi-specialty/physician practice (Allergy, Asthma, Pulmonary Oncology & Diseases of the Lung, and Sleep Medicine). Medical data entry
• Prepared technical architecture proposals for enhancements and integration of existing third party software systems
• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
• Provided senior technical support to both in-house staff and user departments for all network applications
• Provided technical and operational support for entire organization
• Developed IT strategic vision and drove key departmental objectives

• Managed a fast-paced daily workload of appointments at residential and business locations
• Installed in-home devices, programmed settings and trained customers on basic use
• Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces

• Reviewed project drawings to perform installation activities according to specifications
• Supported end-users with network and device troubleshooting and diagnosis
• Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
• Connected wires and cables to terminals and completed necessary paperwork for each work order

• Certified by the Comcast University, met all requirements to become a Comm-Tech 3 including pole gaffing, ladder handling and safety driving
• Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes
• Investigated and troubleshot Comcast Internet and TV product service issues Daily
• Installed new equipment and explained operation and routine maintenance protocols to customers
• Led teams of 15-20 employees to complete large installation projects on time and within specific parameters outlined in customer documentation

• Built Wood structure on previously poured foundation
• Pitched in to successfully monitor work during employee vacations or absences to keep workflows running efficiently

Classes Completed, Certification in Progress:
Cisco Certified Network Administrator (CCDA Design)Jan 2017/May 2017
Cisco Certified Network Engineer (CCNP Switching) Aug 2016/Dec 2016.
Cisco Certified Network Engineer (CCNP Route) Jan 2014/May2014- July 2017/Dec2017.
Cisco Certified Network Administrator (CCNA VoIP) Jan 2014/May2014.
Cisco Certified Network Administrator (CCNA) June 2013/Dec 2013.

Completed Certifications:
Test Out PC-Pro Certified- Dec 2014
Test Out Net-Pro Certified- Dec 2015