Yirga Birhanu
Cloud Administrator
Washigton DC,DC
Summary
Proactive Cloud Administrator with a proven track record at Innovation and Technology Development Bureau, excelling in cloud architecture design and system troubleshooting. Demonstrated success in enhancing system reliability and optimizing cloud costs, alongside strong communication skills for effective stakeholder engagement. Achieved significant improvements in IT infrastructure performance and user satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
4
4
Certificates
Work History
Cloud Administrator
Innovation And Technology Development Bureau
Addis Ababa, Ethiopia
01.2019 - 02.2024
- Administer and manage Microsoft 365 and Share Point user accounts, including account creation, monitoring, and troubleshooting to ensure seamless user access and functionality.
- Perform comprehensive server administration, including user/group management, security permissions, group policies, print services, and resource monitoring to maintain system stability and performance.
- Manage Microsoft Exchange online email accounts, including account creation, administration, and ongoing maintenance for optimal email service delivery.
- Administer Azure Cloud,Active Directory (AAD), overseeing tenant network operations and ensuring smooth cloud service performance.
- Configure, maintain, and monitor Microsoft Defender, Endpoint, and Sentinel for enhanced security and system protection against threats.
- Ensure the reliability and uptime of IT infrastructure, including networks and hardware, by proactively monitoring, troubleshooting, and resolving issues.
- Collaborate with internal teams and external partners to track project progress, ensuring timely and clear communication of key milestones and activities.
- Provide technical support troubleshooting assistance to the Call Center and other teams, identifying root causes and delivering efficient solutions to minimize disruptions.
- Manage vendor relationships for IT hardware and software procurement, ensuring timely acquisition and maintaining quality standards for assets.
- Respond promptly to service requests and IT-related issues, delivering solutions to minimize downtime and enhance system reliability.
- Demonstrate the ability to work independently, taking initiative and managing tasks with minimal supervision while ensuring project success.
- Leverage excellent communication skills (oral and written) to facilitate clear and effective discussions with business customers, stakeholders, and technical teams.
SaaS Administrator (Inter)
Absolute Health Care
Maryland, DC
06.2024 - Current
- Administer and maintain HIS, ensuring compliance with healthcare regulations (e.g., HIPAA, HITECH).
- Support integration of HIS with other healthcare applications for seamless data flow and accessibility.
- Oversee data entry, retrieval, and updates in HIS to ensure data accuracy and security.
- Manage and support electronic health records (EHR) systems and patient information databases.
- Troubleshoot HIS issues, minimizing downtime and ensuring system performance.
- Administer and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and Intune.
- Provide user account management for Microsoft 365 (creation, modification, removal).
- Manage Exchange Online for email systems, handling email delivery and mailbox issues.
- Support Microsoft Teams, ensuring proper configurations and security policies.
- Manage document storage and sharing via SharePoint and OneDrive.
Implement Microsoft Intune for endpoint security and compliance.
Education
Master of Science - Information Technology Project Management
Florida University of South East
Florida 05.2001 -
Master of Science - Information Systems
Addis Ababa University
Addis Ababa, Ethiopia 01.2019 - 06.2021
Skills
Cloud architecture design
Certification
Microsoft Certified, Azure Administrator - Microsoft.
Timeline
SaaS Administrator (Inter)
Absolute Health Care
06.2024 - Current
Cloud Administrator
Innovation And Technology Development Bureau
01.2019 - 02.2024
Master of Science - Information Systems
Addis Ababa University
01.2019 - 06.2021
Master of Science - Information Technology Project Management
Florida University of South East
05.2001 -
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