Tomas Ulises URRUTIA MENDOZA
Anaheim,United States
Summary
I am a self motivated person with positive attitude who is always looking for an opportunity to do better, grow in experience, develop new skills and achieve greatness adaptable to all challenging situations.
Overview
7
7
years of professional experience
Work History
ENTREPENEUR
SELF EMPLOYED
03.2021 - 12.2022
- Determined business plan, mission statement, and vision.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine product offerings.
CASHIER, AISLE CLERK
SASA, AMPM
12.2020 - 12.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
MANAGER
HOSTAL PRINCESA DE LA LUNA, FORTUNA COSTA RICA
05.2019 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Built personal relationships with guests to promote positive experiences.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
CUSTOMER SERVICE
CALLCENTER,
01.2017 - 01.2018
- Completed property walkthrough by Zillow before completing deals to uphold accuracy in listings and appraisals.
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
OFFICE, CUSTOMER SERVICE
FOREIGN AFFAIRS & MIGRATION
01.2016 - 01.2017
- Attending requests for new passports, receiving payments, making payments to the bank, mailing, delivering passports.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Arts - INTERNATIONAL RELATIONS
UNIVERSIDAD CRISTIANA AUTONOMA DE NICARAGUA
ESTELI, NICARAGUA04.2019
Skills
- Basic Computer Knowledge
- Teamwork and Professionalism
- Oral and Written Communications
- Strong Work Ethics
- Social Support
- Leadership
- Continuous Improvements
- Customer Experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Japanese
Elementary
Portuguese
Elementary
German
Elementary
Timeline
ENTREPENEUR
SELF EMPLOYED
03.2021 - 12.2022
CASHIER, AISLE CLERK
SASA, AMPM
12.2020 - 12.2020
MANAGER
HOSTAL PRINCESA DE LA LUNA, FORTUNA COSTA RICA
05.2019 - 07.2019
CUSTOMER SERVICE
CALLCENTER,
01.2017 - 01.2018
OFFICE, CUSTOMER SERVICE
FOREIGN AFFAIRS & MIGRATION
01.2016 - 01.2017
Bachelor of Arts - INTERNATIONAL RELATIONS
UNIVERSIDAD CRISTIANA AUTONOMA DE NICARAGUA
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