Yisel Banuelos

• Schedule patient appointments and coordinate provider calendars while ensuring accurate patient information.
• Verify insurance eligibility and benefits for new and established patients.
• Submit and track prior authorizations for diagnostic testing and treatment services.
• Communicate with patients regarding appointment preparation, scheduling changes, and insurance requirements.
• Maintain accurate patient records and documentation while ensuring HIPAA compliance.
• Collaborate with providers and staff to obtain clinical information and resolve scheduling or authorization issues.

• Manage patient scheduling for routine and specialty appointments while ensuring accurate demographic and insurance information.
• Verify insurance eligibility, benefits, and authorization requirements for new and established patients.
• Serve as a primary point of contact for patients, answering inquiries and coordinating care through a high-volume multi-line phone system.
• Communicate appointment details, preparation instructions, and follow-up information to patients.
• Coordinate with providers and clinical staff regarding scheduling needs, patient concerns, and documentation requirements.
• Maintain and update electronic medical records while ensuring HIPAA compliance and data accuracy.
• Investigate and resolve claim and prior authorization denials, billing discrepancies, and insurance-related issues to ensure timely payment.
• Accurately assign ICD-10, CPT, and HCPCS codes based on provider documentation.

- Managed billing processes for legal services, ensuring timely invoicing and collections.

- Collaborated with attorneys to verify billing accuracy and compliance with client agreements.

- Verified accuracy of all documents related to billing process prior to submission.

Received and directed incoming phone calls, ensuring inquiries reached appropriate departments.

-Scheduled appointments and maintained the office calendar for staff meetings.