Tiffany Parent
Concord
Summary
Dynamic Billing and Front Desk Manager, adept at enhancing patient experiences through effective communication and streamlined operations. Proven expertise in insurance verification and accounts receivable, while successfully training staff to elevate service standards and improve efficiency. Committed to fostering a welcoming environment and optimizing front desk performance.
Overview
25
25
years of professional experience
Work History
Billing and Front Desk Manager
Hogan Eye Associates, Inc.
Concord
09.2014 - Current
- Oversee and manage front desk operations, including greeting visitors, answering phone calls, delegating responsibilities to appropriate staff members, and ensuring that there is always a staff member at the front desk
- Create charts for new patients, update patient demographics, update patient insurance information, schedule appointments for patients, process patient payments, and create fee slips for patient charts
- Responsible for insurance verification, insurance claims filing and appeals, accounts receivable, requesting insurance referrals, and processing insurance payments
- Ensure that all correspondence and patient paperwork are scanned into the computer system, send written correspondence to patients, prepare and send the monthly statements for patients' outstanding balances
- Verifying that the cash, checks, and card slips all balance for the end-of-day deposit
- Responsible for provider credentialing with insurance companies
- Handle confidential information with discretion while maintaining strict adherence to privacy policies
- Develop training materials on office protocols, policies, and procedures for new hires, and create office and patient forms
- Training new employees on office protocols, systems usage, and customer service standards
Program Specialist II
New Hampshire Department of Health & Human Services
Concord
08.2022 - 03.2023
- Audited and evaluated service provider activities for adherence to policies, procedures, and legal mandates.
- Analyzed and reviewed historical client data to monitor service utilization, identify trends, and prepare reports with recommendations for improvements.
- Researched best practices to develop and refine program procedures, policies, and quality assurance processes.
- Acted as a liaison between the agency, community partners, and state/federal stakeholders to provide guidance and technical advice.
- Identified training needs, presents educational material to staff, and conducts desk audits or on-site reviews.
Data Entry
Poultry Products Northeast (Now Prime Source Foods)
Hooksett
10.2011 - 09.2014
- Input product and shipping information into the computer system for 25 to 42 truckloads each night, which is approximately 450 customer orders, with a focus on speed and accuracy
- Collaborated with the freezer team to resolve or substitute missing products and to ensure that they arrived in time to go with the shipment
- Printed and reviewed customer invoices before assembling them to go with the daily deliveries
Customer Service Professional
Lincoln Financial Group
Concord
02.2010 - 09.2010
- Managed a high volume of incoming calls, verified the customer/agent through privacy policies and procedures, listened to the needs and wants of the customer/agent, assisted them with their policies, created work orders in the system for any policy changes requested by the customer/agent, mailed out written correspondence to the customer/agent, etc. while consistently meeting or exceeding the department's response time goals
- Required strong communication, problem-solving, and the ability to work in a fast-paced environment, often using multiple software platforms simultaneously
- Maintained accurate records of all customer interactions, including inquiries, complaints, and resolutions
Customer Service and Sales Manager
TD Banknorth, N.A. (Now TD Bank)
Concord
03.2001 - 11.2007
- Responsible for day-to-day branch activities, which included running the teller line, balancing the vault, Automated Teller Machine (ATM), Teller Cash Dispenser (TCD), and Teller Drawers
- Ensured compliance with risk management policies and procedures by conducting audits, working to maintain the Customer Identification Program (CIP), and filing documents in a neat and timely manner
- Generated new business and maintained customer rapport by promoting bank products (lending, deposits, investments), referring potential clients to appropriate internal partners, opening bank accounts for customers, ensuring the accuracy of customer information for loan applications, conducting loan closings, and handling customer disputes
Education
Certificate in Basic Accounting -
NHTI-Concord's Community College
Concord, NH12.2013
Business Administration and Marketing
NHTI-Concord's Community College
Concord, NH05.2001
Skills
- Front desk operations
- Patient registration
- Scheduling appointments
- Customer relationship management
- Effective communication
- Staff supervision
- Customer service management
- Delegating work assignments
- Administrative support
- Insurance verification
- Accounts receivable
- Denial management
- Claim investigation
- Provider credentialing
Timeline
Program Specialist II
New Hampshire Department of Health & Human Services
08.2022 - 03.2023
Billing and Front Desk Manager
Hogan Eye Associates, Inc.
09.2014 - Current
Data Entry
Poultry Products Northeast (Now Prime Source Foods)
10.2011 - 09.2014
Customer Service Professional
Lincoln Financial Group
02.2010 - 09.2010
Customer Service and Sales Manager
TD Banknorth, N.A. (Now TD Bank)
03.2001 - 11.2007
Certificate in Basic Accounting -
NHTI-Concord's Community College
Business Administration and Marketing
NHTI-Concord's Community College