Yisel Benavides
Corpus Christi
Summary
Dedicated professional with strong customer service skills. Experienced in conflict resolution and team collaboration, committed to enhancing customer satisfaction and fostering positive environments.
Overview
28
28
years of professional experience
Work History
Teller
Wells Fargo
Corpus Christi
03.2023 - Current
- Managed cash drawer, ensuring compliance with cash handling procedures and policies.
- Promoted bank products and services to enhance customer engagement and satisfaction.
- Educated customers on using digital banking tools for enhanced convenience and accessibility.
- Collaborated with team members to maintain a positive branch environment for customers.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
Manager
Bloomin' Brands Outback Steakhouse
Corpus Christi
01.2013 - 03.2021
- Developed staff schedules to optimize labor efficiency and coverage needs.
- Resolved customer complaints promptly to maintain satisfaction levels and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Manager
Darden Restaurants-Red Lobster/Olive Garden
Corpus Christi
03.1997 - 12.2013
- Managed daily restaurant operations for high-volume dining environments.
- Trained and mentored staff to enhance service quality and build teamwork.
- Implemented inventory control procedures to reduce waste and ensure stock availability.
- Oversaw kitchen and dining area cleanliness to comply with health standards.
Education
Bachelor of Science - Criminal Justice Minor Pre-Law
TAMUCC
Corpus Christi, TX08-2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Legal research
- Report writing
- Time management
Timeline
Teller
Wells Fargo
03.2023 - Current
Manager
Bloomin' Brands Outback Steakhouse
01.2013 - 03.2021
Manager
Darden Restaurants-Red Lobster/Olive Garden
03.1997 - 12.2013
Bachelor of Science - Criminal Justice Minor Pre-Law
TAMUCC
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