Yisel Molne Perez
Union City
Summary
Dynamic customer service professional with strong communication and problem-solving skills. Proven ability to build positive relationships and adapt in fast-paced environments, ready to enhance customer satisfaction and drive sales.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
17
17
years of professional experience
Work History
Diango Servicell Wireless
Electronics Repair and Sales Store
Union City, NJ
03.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Strong customer service and communication skills.
- Bilingual in Spanish and English.
- Ability to assist and advise customers effectively.
- Experience in building positive customer relationships.
- Ability to work under pressure while serving clients.
- Ability to explain technical issues to non-technical clients.
- Skilled in repairing smartphones.
- Knowledge of troubleshooting hardware and software issues.
- Ability to use repair tools and diagnostic equipment safely and efficiently.
- Experience processing sales transactions and managing payments.
- Knowledge of electronics products and accessories.
- Ability to maintain store organization and inventory.
- Upselling and recommending products based on customer needs.
Cujae
University of Technology and Sciences
Cuba
09.2016 - 11.2022
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Basic knowledge of PLC concepts and automated processes.
- Skills in designing multimedia educational materials.
- Proficiency in photo design and editing software.
- Basic knowledge of sensors, actuators, and control devices.
- Familiarity with engineering and technical drawing.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
RadioCuba
Radio and Television Company
Cuba
09.2008 - 08.2016
- Skill in controlling radio and television signals.
- Skill in computer techniques.
- Skills in the creation and design of multimedia for third-party learning.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science in Automatic Process Control E - Automatic Process Control Engineering
Cujae
Cuba06-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Diango Servicell Wireless
Electronics Repair and Sales Store
03.2023 - Current
Cujae
University of Technology and Sciences
09.2016 - 11.2022
RadioCuba
Radio and Television Company
09.2008 - 08.2016
Bachelor of Science in Automatic Process Control E - Automatic Process Control Engineering
Cujae