Yisel Penaloza
Fort Worth,TX
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
C & K Trucking LLC
01.2016 - Current
- Scheduled deliveries and pickups according to customer needs.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Gathered and summarized supplemental billing information to accommodate customer billing requirements.
- Ensured on-time deliveries by diligently tracking shipments and resolving issues promptly.
Quality Control Specialist
Cynergy
01.2013 - 01.2015
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collect production samples of cell phones to analyze quality.
- Maintain inventory of parts necessary for phone repairs.
- Optimized workflow for faster production times with improved quality control measures.
- Supported quality control initiatives by providing detailed feedback on product defects.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Utilized gauges, tools and equipment to complete in-depth assessments.
Education
Graduate Certificate -
Diamond Hill Jarvis High School
Fort Worth, TXSkills
- Microsoft Windows Operating System: Excel, Outlook, Teams, Access, Microsoft Word, PowerPoint, Publisher, OneNote
- Computer proficiency
- Problem resolution
- Team development
- Appointment scheduling
- Customer relationship management (CRM)
- De-escalation techniques
- Billing and invoicing experience
- Organization and time management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
C & K Trucking LLC
01.2016 - Current
Quality Control Specialist
Cynergy
01.2013 - 01.2015
Graduate Certificate -
Diamond Hill Jarvis High School
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