Yissel Chavez
Denver,CO
Summary
Dynamic bilingual professional with a proven track record in enhancing customer satisfaction at Colorado Auto Detail through expert auto detailing and prompt issue resolution. Excelled in upselling services and providing exceptional customer service, significantly improving retail operations. Skilled in time management and detailing techniques, I thrive in fast-paced environments, consistently delivering high-quality outcomes.
Diligent Desired Position with background in managing auto detailing teams. Expertise in optimizing workflows and enhancing service quality. Proven ability to lead teams and ensure customer satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Auto Detail
Colorado Auto Detail
Denver, CO
04.2021 - Current
- Enhanced customer satisfaction by providing top-notch auto detailing services and addressing concerns promptly.
Cashier and Stocking
Mausa Liquor Warehouse
Commerce City, CO
04.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Phone Sales Representative
Cricket
Denver, CO
02.2015 - 08.2016
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
Education
High School Diploma -
Adam's City High School
Commerce City, CO05.2016
Skills
- Bilingual Fluent Spanish and English
- Upselling services
- Task delegation
- Efficiency improvement
- Detailing techniques
- Training and mentoring
- Retail operations
- Positive attitude
- Customer service
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Auto Detail
Colorado Auto Detail
04.2021 - Current
Cashier and Stocking
Mausa Liquor Warehouse
04.2021 - 11.2021
Phone Sales Representative
Cricket
02.2015 - 08.2016
High School Diploma -
Adam's City High School