Yisselle Diaz Morales
North Fort Myers,FL
Summary
Proven ability to manage high-stress situations and resolve customer disputes with empathy at Wendys Fast Food, enhancing customer loyalty. Skilled in performing routine x-rays and educating patients on oral hygiene at Andres Ortiz Junco Dental Clinic, significantly improving patient oral health. Demonstrates exceptional problem-solving and interpersonal skills, ensuring satisfactory resolutions and preventive care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wendys Fast Food
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dentist
Andres Ortiz Junco Dental Clinic
09.2020 - 10.2022
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Created individualized treatment plans to maintain or restore oral health of patients.
Education
No Degree -
South Florida Dental Assisting School
2387 W 68st 302Hialeah Fl 3301608.2024
High School Diploma -
Gilberto Arocha Faculty of Medical Sciences
Mayabeque07.2020
Skills
Greet patient and them examination
Obtain patient medical history and vital signs
Assist physician during patient examination
Taking impressions for study cast
Removing sutures
- Problem Resolution
- Customer Relations
Placing and removing retraction cord
Perform routine x-rays and images
Languages
Spanish
Native or Bilingual
Certification
Expanded function certification
Dental Radiography certification
Additional Information
English in progress
Timeline
Customer Service Representative
Wendys Fast Food
06.2024 - Current
Dentist
Andres Ortiz Junco Dental Clinic
09.2020 - 10.2022
No Degree -
South Florida Dental Assisting School
High School Diploma -
Gilberto Arocha Faculty of Medical Sciences
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