YIXi Huang
Malden,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
3
3
years of professional experience
Work History
Security Operations Center Technician
Cloudfall
Shanghai, China
12.2022 - 11.2023
- Provided training sessions on topics such as phishing awareness or basic password hygiene best practices for employees across all levels of the organization.
- Responded to cyber-security alerts generated by SIEM tools and other security technologies.
- Investigated security incidents by collecting evidence from multiple sources, such as log files and network packet captures.
- Conducted regular reviews of firewall rulesets, access control lists, and other security configurations.
- Provided technical guidance related to security operations center activities to junior personnel.
Azure Support Engineer
Wicresoft
Shanghai, China
10.2020 - 12.2022
- Help customers in Asia Pacific region to deploy security and compliance related products and provide technical support and consulting in English and Chinese.
- Collaborate with global teams and manage relationships with multiple customers, teams and other internal Microsoft resources.
- Provided technical support to customers via phone and email, troubleshooting and software related issues.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime
Education
Bachelor of Science - Information Technology
University of Massachusetts - Boston
Boston, MA06-2020
Skills
- Firewall configuration
- Incident Response
- Application security
- Access Control
- Security Planning
- Risk Assessment
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Native/ Bilingual
Custom
References available upon request.
Timeline
Security Operations Center Technician
Cloudfall
12.2022 - 11.2023
Azure Support Engineer
Wicresoft
10.2020 - 12.2022
Bachelor of Science - Information Technology
University of Massachusetts - Boston
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