Addressed customer inquiries, utilize store systems to check merchandise availability at over 50 locations.
Took charge of the 1000+ businessorder process, ensuring timely and organized product deliveries to meet customer timetables and enhance overall satisfaction.
Published 100+ promoted advertisements on various platforms, including LinkedIn, to optimize customer engagement.
Developed event strategies and tactical plans across departments, promote accomplishment of marketing goals.
Social Media Marketing Analyst
Transnkrs LLC
10.2022 - 04.2023
Tracked social media engagement including Twitter, LinkedIn and Facebook, identifying high-performing ideas for effective campaign strategies by using Google Analytics.
Analyzed Instagram trends, directed 5000+ follower interactions, and optimized content visibility for impactful brand promotion.
Designed over 50 targeted marketing campaigns with product management team, increasing 30% sales in one month.
Public Relations Associate
Paradigm Communications
03.2021 - 08.2021
Edited original blog and published website articles for clients, including DHL and SF logistics companies, contributing to a compelling online presence.
Cultivated and maintained strong relationships with various media outlets, including XinHua News Agency, fostering company's positive coverage and publicity.
Managed multiple social media accounts for over 20 clients, by interacting with potential customers strategically to leverage positive posts and feedback, enhancing brand image.
Advocated for clients at Wine to China events, effectively securing local government policy support as agent.
Education
MBA - Business Administration
Trine University
Angola, IN
05.2025
Master of Arts - Public Relations And Advertising
University of Southern California
Los Angeles, CA
05.2022
Bachelor of Arts - Psychology
Beloit College
Beloit, WI
05.2020
Skills
Computer: Microsoft Office Suite, UX Design, Wordpress
Volunteer: Teaching Assistant in "Todd Elementary School"
Photography and Videography: Photoshop, Premiere Pro, Final Cut Pro, InDesign, Adobe Audition
Program Officer - Accountability and Community Feedback Mechanism, Rice Fortification Project at Global Alliance for Improved Nutrition (GAIN)Program Officer - Accountability and Community Feedback Mechanism, Rice Fortification Project at Global Alliance for Improved Nutrition (GAIN)
Manager - Digital Literacy (adoption) & Communication at Amway (Global wellness & nutrition leader)Manager - Digital Literacy (adoption) & Communication at Amway (Global wellness & nutrition leader)