YIXUAN GUO
Sugar Land,TX
Summary
Dynamic hospitality professional with extensive leadership experience in luxury food and beverage operations at Four Seasons Hotel Houston. Currently advancing through the Manager-in-Training (MIT) program, gaining valuable insights from rotations in In-Room Dining, Bayou & Bottle (Lobby Bar & Restaurant), and the exclusive Bandista (speakeasy). Recognized for a proven ability to enhance guest satisfaction, foster high-performing teams, and deliver seamless service in both intimate and high-volume settings. Bilingual in English and Mandarin, providing a global perspective and an unwavering commitment to excellence in service culture.
Overview
2
2
years of professional experience
Work History
Food & Beverage Manager-in-Training
Four Seasons Hotel Houston
08.2024 - Current
- Leading day-to-day operations for In-Room Dining and Bayou & Bottle, a high-volume lobby bar and restaurant.
- Supervising front-of-house colleagues, conducting pre-shift briefings, and ensuring alignment with Forbes 5-Star service standards.
- Collaborating with culinary, bar, and events teams to deliver consistent guest experiences and resolve service challenges.
- Gaining management expertise in scheduling, payroll, inventory control, and financial reporting.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Host – Bandista (Speakeasy)
Four Seasons Hotel Houston
03.2024 - 08.2024
- Served as the first point of contact in a reservation-only, luxury speakeasy experience.
- Managed seating flow, VIP lists, and personalized service for high-profile guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported bartenders and leadership to maintain an exclusive, high-energy atmosphere.
Front Desk Agent & Housekeeping Supervisor
Hilton University of Houston
07.2023 - 02.2024
- Delivered attentive service at check-in/out and handled guest concerns with efficiency.
- Directed room attendants, conducted inspections, and enforced brand cleanliness standards.
- Coordinated across multiple hotel departments to maximize guest satisfaction.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff members in customer service techniques and hotel operations.
Education
Bachelor of Science - Hospitality Administration And Management
University of Houston – Conrad N. Hilton College of Global Hospitality Leadership
Houston, TX05-2024
Skills
- Bilingual: English & Mandarin
- Food & Beverage Leadership (Speakeasy, In-Room Dining, Lobby Bar)
- Guest Relations & Service Recovery
- Staff Training, Scheduling, and Development
- Financial Systems & Inventory Control
- Certified Food Manager
Timeline
Food & Beverage Manager-in-Training
Four Seasons Hotel Houston
08.2024 - Current
Host – Bandista (Speakeasy)
Four Seasons Hotel Houston
03.2024 - 08.2024
Front Desk Agent & Housekeeping Supervisor
Hilton University of Houston
07.2023 - 02.2024
Bachelor of Science - Hospitality Administration And Management
University of Houston – Conrad N. Hilton College of Global Hospitality Leadership
Similar Profiles
Grace RyanGrace Ryan
Digital Marketing & Communications Manager at Four Seasons Hotel HoustonDigital Marketing & Communications Manager at Four Seasons Hotel Houston
Eimy LazicEimy Lazic
Banquet Captain at Four Seasons Hotel HoustonBanquet Captain at Four Seasons Hotel Houston
Umid BabayevUmid Babayev
Supervisor at Hotel Care - Baku, Four Seasons Baku HotelSupervisor at Hotel Care - Baku, Four Seasons Baku Hotel
Josue (Joshua) ApolinarJosue (Joshua) Apolinar
SCM – SR CONTRACTS MANAGER GLOBAL MCP PROJECTS at Chevron CorporationSCM – SR CONTRACTS MANAGER GLOBAL MCP PROJECTS at Chevron Corporation
Auhana HannanAuhana Hannan
Medical Assistant Extern at Entrust Immediate CareMedical Assistant Extern at Entrust Immediate Care