Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ylan Santizo

Los Angeles,CA

Summary

Certified and skilled Ford automotive technician with a solid history of success specializing in domestic EV, gas and diesel drivability, and electrical vehicle concerns. Competent in locating problems and performing timely, accurate repairs. Offering several years in the field and a hardworking, reliable nature.

Overview

13
13
years of professional experience

Work History

Technician Specialist

Galpin Ford
North Hills
07.2018 - Current
  • Diagnosed problems and determined solutions for various customer issues.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Installed new systems according to manufacturer specifications.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Collaborated with team members to complete projects efficiently and effectively.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Assembled components into complete systems following blueprints or other instructions.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Provided training on the safe usage of equipment when needed.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Repaired faulty components such as motors, pumps, valves, switches.

Technician Specialist

Airport Marina Ford
Los Angeles
09.2011 - 01.2018
  • Repaired faulty components on various types of electronic systems using specialized tools.
  • Performed preventive maintenance activities on a variety of electronic systems and equipment.
  • Resolved customer complaints quickly and efficiently while providing excellent customer service.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
  • Attended technical training courses when available to increase knowledge base.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.

Education

Associate of Applied Science - Automotive Technology

LATTC
Los Angeles, CA
04-2006

Skills

  • Software configuration
  • Network Administration
  • Hardware Installation
  • Electrical repair
  • Schematic Interpretation
  • Instrument Calibration
  • Hardware diagnostics
  • Software Installation
  • Performance Testing
  • Technical Support
  • Windows XP/Vista

Languages

Spanish
Professional

Timeline

Technician Specialist

Galpin Ford
07.2018 - Current

Technician Specialist

Airport Marina Ford
09.2011 - 01.2018

Associate of Applied Science - Automotive Technology

LATTC

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Ylan Santizo