Summary
Overview
Work History
Education
Skills
Timeline
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Kirvin Santiago

Atlanta,GA

Summary

Proven Technician Specialist with a track record of enhancing customer satisfaction at Topturf through expert technical support and problem-solving skills. Skilled in electrical repair and customer service, consistently prioritized safety and efficiency. Demonstrated ability to adapt to industry trends, contributing significantly to company growth. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

11
11
years of professional experience

Work History

Technician Specialist

Topturf
11.2019 - 09.2024
  • Increased customer satisfaction by providing prompt and accurate technical support.
  • Collaborated with team members to complete complex projects within established timelines.
  • Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
  • Maintained a safe working environment by adhering to industry safety standards and protocols.

Driver

King GREEN
02.2017 - 11.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Forklift Operator

DHL
02.2016 - 03.2017
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Sales Associate

Lids
01.2014 - 09.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Audio Engineer - Music And Engineering

AIM
Buford, GA
12.2014

HS Diploma - General Studies

Banneker HS
College Park, GA
06.2012

Skills

Electrical repair

Health and safety compliance

Efficiency optimization

Hardware Installation

Environmental awareness

Software configuration

Instrument Calibration

System diagnostics

Cost Control

Schematic Interpretation

Network Administration

Customer Service

Remote Support

Desktop support

Ticket management

Software Installation

Product Troubleshooting

Technical issues analysis

Security Protocols

Mac systems

Problem-Solving

Time Management

Attention to Detail

Timeline

Technician Specialist

Topturf
11.2019 - 09.2024

Driver

King GREEN
02.2017 - 11.2019

Forklift Operator

DHL
02.2016 - 03.2017

Sales Associate

Lids
01.2014 - 09.2016

Audio Engineer - Music And Engineering

AIM

HS Diploma - General Studies

Banneker HS

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Kirvin Santiago