Daniel Vimos Soledispa
Lodi,NJ
Summary
With a proven track record at DIRECTV and other leading companies, I've enhanced system performance and customer satisfaction through expert electrical repair and exceptional service. Skilled in both hardware installation and software configuration, my approach combines technical proficiency with a commitment to health and safety compliance, driving efficiency and reducing service callbacks. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician Specialist
Optimun Contractor
Newark, NJ
01.2019 - Current
- Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs.
- Assisted in the development of technical documentation, facilitating better communication among team members and clients.
- Installed, configured and maintained computer systems and network connections.
Installation Technician
DIRECTV
Piscataway, NJ
09.2017 - 01.2019
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Worked with diverse types of weather and ground conditions.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
Supervisor in Training
Comcast
State College, PA
03.2018 - 07.2018
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
Education
High School Diploma -
Union City High School
Union City, NJ06-2013
No Degree - NAVAL ACADEMY
A.N.A.I
GUAYAQUIL,ECUADOR 01-2011
Skills
- Electrical repair
- Health and safety compliance
- Efficiency optimization
- Hardware Installation
- Software configuration
- Customer Service
- Remote Support
- Desktop support
Certification
- OSHA Certified
- Fiber Optic Technician Certification – Fiber Optic Association.
Languages
Spanish
Native or Bilingual
Timeline
Technician Specialist
Optimun Contractor
01.2019 - Current
Supervisor in Training
Comcast
03.2018 - 07.2018
Installation Technician
DIRECTV
09.2017 - 01.2019
High School Diploma -
Union City High School
No Degree - NAVAL ACADEMY
A.N.A.I
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