Ylantee Hembry
Dumfries,USA
Summary
Healthcare administrative and clinical professional with extensive experience in coordinating patient flow and optimizing operational efficiency. Demonstrated ability to support diverse healthcare functions, train staff, and maintain accurate documentation while ensuring compliance and confidentiality. Known for effective communication and problem-solving in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant / Trainer
Inova GoHealth Urgent Care
Lorton, VA
10.2023 - Current
- Serve as Lead Certified Medical Assistant and train new hires for front-desk and back-office functions, reinforce procedures, and support staff readiness and consistent workflow.
- Coordinated patient flow and responded to patient and staff needs, ensuring organized clinical environment for daily healthcare operations.
- Delivered professional customer service to patients and visitors, addressing inquiries and concerns with timely follow-up to enhance patient satisfaction.
- Verify insurance information, collect co-payments, document services and results, and maintain accurate records in electronic medical record systems.
- Managed supplies and equipment for patient care, maintaining accurate inventory and ensuring timely restocking of clinical and medication areas.
- Document point-of-care testing, medications, injections, procedures, and other patient-care activities accurately and in accordance with established processes.
- Collaborate with providers and team members during procedures and daily operations, using judgment and problem-solving skills to address operational issues.
- Use Microsoft Office and electronic systems to support documentation, communication, organization, and workflow activities.
Certified Medical Assistant
Inova Endocrinology
Woodbridge, VA
05.2022 - 10.2023
- Supported specialty-clinic operations through patient intake, vital signs, medical histories, documentation, and coordination with providers and patients.
- Reviewed and submitted prior authorizations for medications and continuous glucose monitoring supplies, ensuring timely access to necessary treatments for patients.
- Reviewed and submitted prior authorizations for medications and continuous glucose monitoring supplies.
- Analyzed patient blood-glucose logs and downloaded continuous glucose monitor and insulin-pump data for provider review, facilitating informed clinical decisions.
- Communicated with patients regarding laboratory information and assisted with follow-up activities while protecting sensitive health information.
- Managed emergency situations involving blood glucose, coordinating immediate support and maintaining composure in time-sensitive circumstances to ensure patient safety.
Certified Medical Assistant
Greater Prince William Health Center
Woodbridge, VA
05.2020 - 05.2022
- Maintained accurate medical records and documented vaccinations and clinical services while coordinating faxes to ensure timely communication between providers and departments.
- Managed vaccine inventory and clinical supplies, ensuring optimal stock levels to support uninterrupted clinic operations.
- Assisted providers with procedures and maintained accurate documentation in accordance with established clinical and administrative processes.
- Supported daily clinic operations, provider workflow, patient communication, documentation, and administrative coordination.
- Functioned as a patient advocate by addressing private and time-sensitive concerns and communicating effectively with providers and patients.
- Coordinated multiple priorities while demonstrating strong communication, problem-solving, organization, and time-management skills.
Certified Medical Assistant
Cardinal International Medicine
Woodbridge, VA
05.2019 - 05.2020
- Provided administrative and clinical support to providers, patients, and the front-desk/call-center functions.
- Maintained patient records and exam-room supplies while ensuring operational readiness amid competing priorities.
- Scheduled, cancelled, and rescheduled appointments and assisted with front-desk and call-center operations.
- Managed telephone messages for refills, laboratory information, and triage, ensuring accurate communication to providers.
- Executed administrative documentation, billing support, payment collection, and follow-up with patients and insurance companies on outstanding balances.
- Contacted insurance companies regarding coverage and claims and coordinated information needed for resolution.
Education
Associate Degree - Medical Assisting
Stratford University
Woodbridge, VA05-2015
High School Diploma -
Hylton Senior High
06-2012
Skills
- Healthcare Operations & Administrative Support
- Administrative Documentation & Records Management
- Training
- Course Planning
- New-Hire Support
- Workflow Coordination
- Scheduling
- Customer Service
- Stakeholder Communication
- Problem Solving
- Time Management
- Inventory
- Supplies Coordination
- Resource Coordination
- Insurance Verification
- Billing
- Prior Authorizations
- Microsoft Office
- Electronic Medical Records
- Patient Information
- Confidentiality
- Team Collaboration
- Cross-Functional Coordination
Certifications And Technical Skills
- Certified Medical Assistant (CMA)
- BLS Certified
- Microsoft Word, Excel, PowerPoint, Microsoft Office
- Epic, eCW/ECW and electronic medical record systems
Timeline
Certified Medical Assistant / Trainer
Inova GoHealth Urgent Care
10.2023 - Current
Certified Medical Assistant
Inova Endocrinology
05.2022 - 10.2023
Certified Medical Assistant
Greater Prince William Health Center
05.2020 - 05.2022
Certified Medical Assistant
Cardinal International Medicine
05.2019 - 05.2020
Associate Degree - Medical Assisting
Stratford University
High School Diploma -
Hylton Senior High