Open To Work
YLCANIA VARGAS
Clewiston,FL
Summary
Skilled in handling high-volume customer interactions with a focus on resolving complex issues. Expertise in customer service principles enhances customer satisfaction and loyalty. Eager to learn and tackle new challenges. Capable of both teamwork and independent work.
Overview
20
20
years of professional experience
Work History
Patient Care Taker
Self-employeed
Fort Lauderdale, FL
11.2023 - 02.2026
- Provided compassionate daily care for the patient, including assistance with mobility, bathing, dressing, meal preparation, and personal hygiene while preserving dignity and comfort. Conducted regular health assessments for my patient each day, accurately observing, documenting, and reporting physical or behavioral changes to nursing staff to support timely medical intervention. Assisted with medication reminders, appointment scheduling, and daily routines. Built trusting relationships with patient and families through empathy, patience, and attentive support,
Sr. Customer Service Representative
VSA, Inc.
Miami, FL
09.2013 - 11.2023
- Provide extraordinary service on a high volume of incoming calls in a fast paced,structured, customer care environment
- Handled difficult situations with tact, diplomacy, and professionalism
- Utilized CRM software to track interactions and improve service quality metrics.
- Assist customers with Fraud Prevention, analyzing and reviewing account for possible fraud. Assist with filling dispute claim.
- Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments and update customer account information
Manager
ACE Cash Express Inc.
Miami, FL
04.2006 - 08.2011
- Verify customer accounts to authenticate checks and managed large cash transactions.
- Led daily operations to ensure compliance with company policies and procedures.
- Monitored financial transactions to maintain accuracy and prevent fraud risks.
- Provided exceptional customer service through face to face interactions and phone conversations.
Skills
- Customer service expertise
- Effective communication
- Bilingual proficiency - English/Spanish
- CRM software
- Call center experience
- Cash handling and management
- Compassionate care
- Mobility assistance
- Health monitoring
- Patient assistance
Timeline
Patient Care Taker
Self-employeed
11.2023 - 02.2026
Sr. Customer Service Representative
VSA, Inc.
09.2013 - 11.2023
Manager
ACE Cash Express Inc.
04.2006 - 08.2011
High School Diploma -
Miami Central Senior High
Education
High School Diploma -
Miami Central Senior High
Miami, FL