YLDANIA HERNANDEZ
Fort Worth,TX
Summary
Experienced and dedicated Training Manager with over 5 years of experience in airport cleaning operations at DFW Airport. Skilled in team leadership, customer service, employee training, and quality control. Strong ability to manage teams, ensure compliance with cleaning standards, and provide exceptional service in high-traffic environments.
Overview
8
8
years of professional experience
Work History
Training Manager - Airport Cleaning Operations
DFW International Airport
, Texas
01.2019 - Current
- - Supervised and trained cleaning staff, ensuring adherence to procedures and safety protocols for optimal service quality.
- - Lead onboarding and hands-on training for new employees.
- - Conduct regular inspections of restrooms and terminals to maintain cleanliness and compliance.
- - Coordinate shift coverage and support team productivity.
- - Resolved customer service issues and complaints, enhancing passenger satisfaction and maintaining service standards.
- - Communicated with airport management and cleaning supervisors to address and resolve operational issues, facilitating smooth operations.
Training Manager/Head Supervisor
DFS
07.2019 - 09.2025
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Led training programs for DFW International Airport operations staff and supervisors.
- Developed onboarding materials for airport safety, security, and service standards.
- Organized and coordinated training sessions for new employees.
- Coordinated compliance training across terminals, ramps, and support departments.
Supervisor/Assistant Manager
Unica Rent-a-car center
Fort Worth, Texas
09.2025 - Current
- T12
- B7
- Buffing
- Strip and wax
- Floor care
- Assigned staff tasks and guided team members through rental center procedures.
- Enforced company policies, safety rules, and rental center standards during operations.
- Directed and supervised team of 15 employees in daily operations.
Education
Eleanor Roosevelt High School
New York, NYSkills
- Safety compliance
- Regulatory training
- Staff training
- Training resources
- Performance coaching
- Team Leadership
- Customer Service
- Client relations
- Issue resolution
- Problem Solving
- Attention to Detail
- Detail orientation
- Time Management
- Effective communication
SKILLS
- Bilingual: Spanish (Fluent), English (Intermediate/Advanced)
Timeline
Supervisor/Assistant Manager
Unica Rent-a-car center
09.2025 - Current
Training Manager/Head Supervisor
DFS
07.2019 - 09.2025
Training Manager - Airport Cleaning Operations
DFW International Airport
01.2019 - Current
Eleanor Roosevelt High School