Ylencia Warner
Macon,GA
Summary
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.Dedicated professional with a versatile background in healthcare and administrative support. Expertise in coordinating schedules and managing records ensures compliance and enhances efficiency. Committed to fostering team collaboration and delivering exceptional client communication.
Overview
3
3
years of professional experience
Work History
Practice Assistant
Advocate Health Care
Macon, GA
11.2024 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Assisted in managing patient records using electronic health record systems for enhanced data accuracy.
- Processed insurance authorizations, ensuring compliance with healthcare regulations and policies.
- Communicated effectively with patients regarding appointment details and follow-up care instructions.
- Contributed to team meetings, providing insights on operational efficiencies and workflow improvements.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines and organizational standards.
Intern
Bibb County Sheriff Office
Macon, GA
09.2025 - 11.2025
- Assisted in daily operations of law enforcement activities and administrative tasks.
- Supported investigations by gathering information and organizing case files.
- Facilitated communication between departments to enhance operational efficiency.
- Monitored evidence processing and maintained chain of custody procedures.
- Contributed to community outreach programs, promoting public safety awareness initiatives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Pharmacy Technician
Publix Pharmacy
Macon, GA
12.2022 - 10.2025
- Accurately filled prescriptions and verified medication orders for patient safety.
- Assisted pharmacists in managing inventory levels and ensuring stock availability.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Maintained cleanliness and organization of pharmacy workspace to enhance efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Mentored new pharmacy technicians on procedures, best practices, and compliance standards.
Education
Bachelor of Science - Criminal Justice
Fort Valley State University
Fort Valley, GA12-2025
Skills
- Billing and invoicing
- Document preparation
- File management
- Workflow optimization
- Scheduling/Planning
- Fast learner
- Meeting coordination
- Legal document preparation
- Relationship building
- Client communication
- Microsoft office
- Task prioritization
Timeline
Intern
Bibb County Sheriff Office
09.2025 - 11.2025
Practice Assistant
Advocate Health Care
11.2024 - Current
Pharmacy Technician
Publix Pharmacy
12.2022 - 10.2025
Bachelor of Science - Criminal Justice
Fort Valley State University