Yliana Martinez
Loganville,GA
Summary
Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes while being customer service focused.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Whataburger
01.2024 - Current
- Supervised daily operations to ensure high-quality customer service and product standards.
- Trained and mentored team members in operational procedures and best practices.
- Assisted in creating promotional strategies that increased customer engagement and sales.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Leasing Consultant
Nals Apartment Homes
08.2023 - 01.2024
- Guided prospective tenants through property tours, showcasing amenities and features to enhance leasing interest.
- Provided strong customer service to residents, increasing tenant satisfaction by promptly addressing concerns and resolving issues.
- Verified tenant incomes and other information before accepting lease applications.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Waitress/Senior Team Leader
Applebee's Grill + Bar
03.2018 - 05.2023
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, demonstrating strong time management skills during peak hours.
- Trained new waitstaff on menu knowledge and service protocols to improve team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Implemented upselling techniques, increasing overall sales through product recommendations and specials promotion.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA03-2017
Skills
- Time management
- Operations management
- Customer service
- Sales strategies
- Customer relationship management (CRM)
- Yardi software proficiency
- Sabre software proficiency
Certification
- ServSafe Certification - 2024
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Assistant Manager
Whataburger
01.2024 - Current
Leasing Consultant
Nals Apartment Homes
08.2023 - 01.2024
Waitress/Senior Team Leader
Applebee's Grill + Bar
03.2018 - 05.2023
GED -
Gwinnett Technical College