Ymilda Durand
North Miami,FL
Summary
Proven leader in customer service excellence and efficient point of sale operation, I significantly increased customer loyalty at Delimat. Skilled in drawer balancing and team collaboration, I excel in fast-paced environments, ensuring operational accuracy and excellence. My experience at Ross Stores showcases my ability to adapt and thrive, making me a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Cashier
Ross Stores
05.2023 - 11.2024
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Cashier Team Lead
Delimat
01.2016 - 05.2020
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
Education
Associate of Science - Health And Wellness
North Miami Adult Education Center
North Miami, FL07-2024
Associate of Science - Accounting
College Jean Price-mars
Haiti05-2015
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Checkout monitoring
- Staff training
- Team collaboration
- Point of sale operation
- Customer service excellence
Languages
English
Full Professional
Timeline
Cashier
Ross Stores
05.2023 - 11.2024
Cashier Team Lead
Delimat
01.2016 - 05.2020
Associate of Science - Health And Wellness
North Miami Adult Education Center
Associate of Science - Accounting
College Jean Price-mars
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