Ynes Raadgep
Orem,Utah
Summary
Dedicated professional with expertise in customer service, accounts receivable management, inventory management, and team building. Proven ability to enhance team performance and streamline processes, contributing to overall operational efficiency.
Overview
7
7
years of professional experience
Work History
Office Manager
Enviro-Master
South Salt Lake, UT
08.2022 - 01.2026
- Processed customer calls and emails, updating CRM with details to enhance service quality.
- Educated customers on services, saving 10 to 12 accounts through active listening.
- Prepared team meetings, setting training topics to promote cultural value of 'A Players'.
- Increased 'A Players' from 58% to 80% in one year, receiving positive feedback on meetings.
- Conducted accounts receivable follow-ups to resolve payment issues, maintaining low DSO average.
- Achieved DSO between 20% and 27%, reaching as low as 18% during peak periods.
- Managed biweekly payroll processing for all team members.
- Executed weekly purchasing orders and inventory counts, ensuring product availability without training.
Sanitation Technician
Enviro-Master
South Salt Lake, Utah
06.2021 - 08.2022
- I arrived on time, introduced services to all clients, and answered any concerns.
- Provided quality restroom decontamination and protection, making it easier for the cleaning crew to maintain during the week.
- Achieved 95% route retention and secured new customers without any complaints.
- Identified customer needs, recommended additional products, while soliciting Google reviews.
Batcher/Blender Operator
4life Research -int
Vineyard, UT, Utah
08.2018 - 06.2021
- Weighed and batched raw materials for dietary supplements per established formulations.
- Operated blending equipment to ensure precise ingredient mixtures during production.
- Coordinated cleaning practices, achieving successful audits with commendations for cleanliness.
- Developed plan to reduce cleaning and blending time by fifty percent, enhancing daily production.
- Delegated tasks effectively to team members, increasing output by one job daily and five blends weekly.
- Maintained compliance with quality assurance standards through accurate calculations and documentation.
- Produced reliable weights and measurements, ensuring adherence to Standard Operating Procedures.
Education
GED -
Provo Adult Education
Provo, UT03-2016
Skills
- Janitorial maintenance
- Payroll administration
- Inventory and purchasing management
- Accounts receivable management
- Team building
- Customer service
Affiliations
Served a full-time mission for the Church of Jesus Christ of Latter-day Saints
References
References available upon request.
Timeline
Office Manager
Enviro-Master
08.2022 - 01.2026
Sanitation Technician
Enviro-Master
06.2021 - 08.2022
Batcher/Blender Operator
4life Research -int
08.2018 - 06.2021
GED -
Provo Adult Education