Darryl Tate
San Antonio,TX
Summary
Results-driven Vehicle Maintenance and Repair Specialist with extensive experience in enhancing roadside assistance efficiency and customer satisfaction at Central Texas Services. Demonstrated expertise in towing equipment operation and conflict resolution, consistently exceeding performance expectations. Proven ability to deliver exceptional customer service while achieving notable outcomes. Career ambitions include further optimizing service protocols and driving operational excellence.
Overview
9
9
years of professional experience
Work History
Tow Truck Driver
Central Texas services
San Antonio, TX
06.2024 - 10.2024
- Practiced safe driving techniques to safeguard property and ensure public safety on roadways.
- Assisted stranded motorists by providing jumpstarts, tire changes, fuel delivery, and lockout services.
- Adhered to safety guidelines while driving tow trucks under various conditions.
- Communicated with customers regarding estimated times of arrival during emergency situations.
- Responded quickly and efficiently to calls for service.
- Operated tow truck to transport vehicles from accident sites and other locations.
- Provided roadside assistance including changing tires and refueling vehicles when needed.
Tow Truck Driver
Creswell/Bexar Towing
San Antonio, Texas
02.2022 - 06.2024
- Identified and impounded abandoned vehicles according to established procedures.
- Responded to inquiries from the public regarding parking regulations and restrictions.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
Tow Truck Driver
Ridgeway Towing
San Antonio, Texas
10.2021 - 03.2022
- Observed traffic conditions around the vehicle being towed in order to maintain safe driving standards.
- Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
- Established good working relationships with clients by offering courteous service throughout each job assignment.
- Secured loads properly before transporting them over the roadways.
- Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
Customer Service Representative
Alorica
San Antonio, Texas
11.2019 - 10.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Customer Service Representative
The CMI Group
San Antonio, Texas
01.2019 - 11.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Car Sales Executive
A-Motor Sales & Finance
San Antonio, Texas
02.2016 - 01.2019
- Utilized online resources to stay current on new models, pricing, promotions.
- Developed relationships with potential buyers through networking events.
- Provided exceptional customer service to ensure repeat business.
- Maintained strong product knowledge of vehicles available at the dealership.
- Performed administrative tasks such as filing documents, answering phones.
- Developed and executed strategies to improve new vehicle sales.
- Conducted market research to identify key trends in the car industry.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Followed up with customers after purchase for feedback and referrals.
- Assisted with inventory control procedures including stocking vehicles.
Education
High School Diploma -
Edison Job Corps
Edison,NJ01-2008
Skills
- Vehicle maintenance and repair
- Stress tolerance
- Roadside assistance experience
- Vehicle inspection
- Strong work ethic
- Car sales
- Product and service sales
- Accident clearing
- Basic mechanical aptitude
- Problem-solving capacity
- Customer vehicle loading
- Roadside assistance
- Towing equipment operation
- Emergency response readiness
- Conflict resolution
- Customer service
- Load securement proficiency
- Scheduling
- Complaint resolution
- Client relations
- Stress management
- Call center procedures
Timeline
Tow Truck Driver
Central Texas services
06.2024 - 10.2024
Tow Truck Driver
Creswell/Bexar Towing
02.2022 - 06.2024
Tow Truck Driver
Ridgeway Towing
10.2021 - 03.2022
Customer Service Representative
Alorica
11.2019 - 10.2021
Customer Service Representative
The CMI Group
01.2019 - 11.2019
Car Sales Executive
A-Motor Sales & Finance
02.2016 - 01.2019
High School Diploma -
Edison Job Corps
Similar Profiles
Narissa Ann EsquivelNarissa Ann Esquivel
Assistant to Director of School Affairs at Central Texas Beauty CollegeAssistant to Director of School Affairs at Central Texas Beauty College
Quincy FosterQuincy Foster
Cyber Program Specialist at Central Texas County ServicesCyber Program Specialist at Central Texas County Services
Martin TurnerMartin Turner
Youth Care Worker at Central Texas Youth ServicesYouth Care Worker at Central Texas Youth Services
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy