Yobani Arroyo
Buford,GA
Summary
Proven retail sales advisor with 10+ years of experience meeting ambitious sales goals, developing market-expanding strategies, and providing exceptional customer service
Overview
13
13
years of professional experience
Work History
LG Retail Program Specialist
Best Buy
Buford, GA
09.2021 - Current
- Consistently drove high-volume sales through product expertise, cross-selling, and tailored recommendations based on customer needs.
- Provided best-in-class customer service to LG customers by using LG Experience Pad, which enabled customers to interact and engage with products more effectively and achieve higher satisfaction levels
- Coached team members with constructive feedback and motivating discussions, boosting sales performance and helping the team better meet customer expectations
- Helped reach or exceed 100% of sales quotas by implementing new strategies
- Utilized data analysis and observation to assess customer experience, so that new marketing plans could be determined
Samsung Experience Certified Advisor
Best Buy
Duluth, GA
08.2019 - 09.2021
- Collaborated with the sales team by building trust and encouragement, strengthening relationships
- Established lifelong customer relations by being passionate about customer service and offering responsive problem-solving, developing reputation for high professionalism
- Integrating best practices for merchandising and enhancing customer experience, overhauled retail goods display
- Consistently meeting/exceeding sales goals with team collaboration and individual drive
Home Theater/Magnolia Sales Expert
Best Buy
Buford, GA
06.2018 - 08.2019
- Assisted customers with home theater and audio inquiries by mastering specific brand specs, matching them with ideal solutions
- Maintain meticulous oversight of sales contracts, creating new accounts on a timely basis
- Communicated with customers, listened to concerns, and solved problems, earning 'perfect' performance reviews
Team Leader/Management
Chik-Fil-a
Buford, GA
06.2013 - 06.2018
- Managed Shifts and provided leadership and support to staff in order to provide best-in-class customer experience for each client that we interacted with
- Established rapport and sharing work related knowledge with new hires, resulting in seamless workplace transitions
- Second Mile Service- Going above and beyond and taking that extra step in providing the best customer experience
Education
College Prep Diploma - undefined
Buford High School/ University of North Georgia
Skills
- Leadership and Coaching
- Sales Reporting and Analysis
- Customer Experience Excellence
- Communication
- Team Building
- Problem Solving
- Situational Adaptability
- Retail Relationship Building
Languages
English (Native speaker)
Spanish (Native Speaker)
Timeline
LG Retail Program Specialist
Best Buy
09.2021 - Current
Samsung Experience Certified Advisor
Best Buy
08.2019 - 09.2021
Home Theater/Magnolia Sales Expert
Best Buy
06.2018 - 08.2019
Team Leader/Management
Chik-Fil-a
06.2013 - 06.2018
College Prep Diploma - undefined
Buford High School/ University of North Georgia