Jack Fernandez
Brooklyn,NY
Summary
Highly analytical and organized individual with strong quantitative and exceptional listening skills. Possess strong customer service and team building skills and the ability to communicate reports accordingly. Seeking to utilize the knowledge and prior experience to further expand with an upstanding company.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Return Mates
10.2023 - Current
- Safely and efficiently picked up and delivered return packages from customers to designated return centers, ensuring timely and accurate service
- Maintained a high level of customer satisfaction by providing friendly, professional service and addressing any customer concerns or questions
- Managed daily route planning and navigation to maximize efficiency and minimize travel time
- Collaborated with team members and management to improve service processes and address operational challenges.
Clinical Coordinator
Accent Care
05.2023 - 10.2023
- Developed a strong foundation in healthcare management, effectively coordinated clinical operations, ensuring the delivery of high-quality patient care
- Developed a comprehensive understanding of healthcare protocols, coupled with a keen eye for detail, which has enabled the ability to streamline processes and enhance operational efficiency
- Monitored and coordinated clinical staff, fostering a collaborative and supportive environment.
Assistant Manager
Laced Up
11.2022 - 05.2023
- Assisted store manager in implementing strategies to attract customer via social media
- Analyze consumer behavior to ensure the store exceeds customer expectations
- Supervised staff and motivated for peak performance and revenue
- Developed relationships with vendors to establish a connection to further the stores income and consumer interest
- Handled and resolved customer complaints and suggestions to make for a valuable work environment.
Dock Worker
Pitts Ohio
05.2022 - 08.2022
- Transported, organized, labeled, and processed over 5,000 items of inventory accommodating constantly changing shipment schedules and delivery items
- Operated a forklift and hand truck to safely transport heavy and fragile merchandise throughout a large-scale facility
- Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
Sales Associate
Jimmy Jazz
12.2021 - 05.2022
- Anticipated customer needs and provided them with high quality service while upholding brands standards and value to ensure customer satisfaction
- Worked on a team with 10 other associates to boost sale goals, conversion, and units per transaction through constant communication
- Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
Education
A.A.S. Liberal Arts General Studies -
Queensborough Community College
09.2024
SUNY Ulster Community College
05.2022
High School Diploma -
John Adams High School
06.2020
Skills
- Bilingual
- Spanish
- English
- Communication
- Customer service
- Delivering exceptional experiences
- Client satisfaction
- Building relationships
Timeline
Delivery Driver
Return Mates
10.2023 - Current
Clinical Coordinator
Accent Care
05.2023 - 10.2023
Assistant Manager
Laced Up
11.2022 - 05.2023
Dock Worker
Pitts Ohio
05.2022 - 08.2022
Sales Associate
Jimmy Jazz
12.2021 - 05.2022
A.A.S. Liberal Arts General Studies -
Queensborough Community College
SUNY Ulster Community College
High School Diploma -
John Adams High School
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