Yocelin Martinez
Garland,TX
Summary
Proven expertise in enhancing dining experiences at Nanglo Restaurant and Bar, leveraging strong team motivation and wine pairing skills. Excelled in creating a safe, welcoming environment, significantly reducing customer complaints. Demonstrates exceptional patience, tact, and communication, ensuring high levels of customer satisfaction and staff efficiency.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
El Andariego Restaurant and Bar
12.2023 - Current
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Waitress
Nanglo Restaurant and Bar
02.2020 - 09.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Nimitz High School
100 W Oakdale Rd,Irving,tx 7506005.2022
Skills
- Team motivation
- Body Language Awareness
- Wine Pairing Expertise
- Patience and Tact
Languages
Spanish- English
Full Professional
Timeline
Waitress Trainer
El Andariego Restaurant and Bar
12.2023 - Current
Waitress
Nanglo Restaurant and Bar
02.2020 - 09.2020
High School Diploma -
Nimitz High School
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