Yocelin Saravia
Hyattsville,Maryland
Summary
Dedicated crew member with strong problem-solving and communication skills. Proven ability to enhance customer experiences and maintain high standards of cleanliness and organization.
Overview
7
7
years of professional experience
Work History
Crew Member
Burger King
College Park, Maryland
01.2023 - 09.2025
- Prepared food items according to safety and hygiene standards.
- Assisted customers with menu selections and special requests.
- Operated cash register efficiently during peak hours.
- Maintained cleanliness in dining and kitchen areas consistently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- greeted customers with a bright smile and enjoyed giving the customer the best experience
Pharmacy Technician
Albertsons
Greenbelt, Maryland
04.2022 - 10.2023
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained cleanliness and organization of the pharmacy workspace for safety compliance.
- Educated customers on medication usage, side effects, and storage requirements.
- Greeted Customers Politely at the checkout and went over the directions with the customers and hazards check in with the patient when is their next appointment date
- always remembered about their vaccines
Barista Shift Supervisor
Starbucks
Beltsville, Maryland
05.2018 - 09.2022
- Conducted daily cash handling procedures to ensure accuracy and security.
- Assisted customers with menu selections and resolved any service issues.
- Supervised barista team during busy shifts to ensure efficient service.
- Trained new baristas on drink preparation and customer service standards.
- Attended meetings in the store with manager to reach goals with other shift supervisor
- Greeted customers well at the counter and the hand out station to ensure their time was rewarding and pleasant to return with ease
- Customer service experience was what i managed to always bring to the store team staff employees
Education
High School Diploma -
Latin Youth Center
Riverdale Park, MD05-2021
Associate of Arts - Psychology
Prince George's Community College
Upper Marlboro, MD07-2026
Skills
- Customer service solutions
- Cash handling
- Medication guidance
- Organizational skills
- Attention to detail
- Clear communication skills
- Team contributions
Custom Section 1
- reading on self improvement
Timeline
Crew Member
Burger King
01.2023 - 09.2025
Pharmacy Technician
Albertsons
04.2022 - 10.2023
Barista Shift Supervisor
Starbucks
05.2018 - 09.2022
High School Diploma -
Latin Youth Center
Associate of Arts - Psychology
Prince George's Community College