Summary
Overview
Work History
Education
Skills
References
Timeline
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Yodahe Hunde

Columbia,MD

Summary

Current Information Systems student at University of Maryland, Baltimore County looking to join the workforce to gain real world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.

Overview

4
4
years of professional experience

Work History

Desktop Support Technician

Howard Community College
Columbia, MD
11.2023 - Current
  • Providing technical support, diagnosing and troubleshooting hardware and software problems, including desktop, laptop.
  • Identifying and removing computer viruses and provided major repairs in accordance with outside vendors.
  • Break/fix of computers and servers(IBM, hp, dell) performed data recovery from lost partition, lost partition recovery, password recovery, imaging of hard drive, different raid configuration of the hard drive.
  • Performing software repairs, installation of an operating system, drivers install/ upgrade.
  • Provided technical support to users regarding hardware, software and network related issues.
  • Provided a high level of technical support and customer service, to the end-user, in person or over the phone.
  • Troubleshot computer systems to identify and resolve operating system and application problems.

SHIFT SUPERVISOR, RX

CVS Pharmacy
Jessup, MD
03.2022 - Current
  • Supervised and trained a team of pharmacy technicians, ensuring efficient workflow and adherence to company policies
  • Managed prescription order fulfillment and maintained accurate inventory levels of pharmaceuticals, minimizing errors and shortages
  • Conducted regular inventory audits and reconciled discrepancies, optimizing stock management and minimizing financial loss
  • Oversaw customer prescription drop-off and pick-up processes, ensuring excellent customer service and compliance with legal requirements
  • Assisted pharmacists with prescription verification, drug utilization review, and counseling patients on medication usage and potential side effects
  • Implemented safety and security procedures to prevent unauthorized access to prescription medications, ensuring compliance with federal and state regulations.

WEB APPLICATION DEVELOPER INTERN

Department of Commerce
Washington, DC
06.2020 - 08.2021
  • Trained over 2,000 users, enhancing their ability to navigate various applications
  • Provided ongoing assistance with tasks such as email setup/management, document creation/editing, and web browsing
  • Offered exceptional technical support to a user base of 550 through phone calls, emails, and remote sessions, resolving technical issues promptly and ensuring uninterrupted workflow
  • Created custom PowerApps solutions to address specific business needs, automating processes and improving efficiency
  • Integrated PowerApps with various data sources, such as SharePoint, Excel, and SQL database, to facilitate data collection, retrieval, and reporting
  • Designed user-friendly and intuitive interfaces within PowerApps, ensuring a positive user experience and ease of navigation.

Education

Bachelor of Science - Information Systems

University of Maryland, Baltimore County
Baltimore, MD
12.2024

Skills

  • Verbal and Written Communication
  • Teamwork
  • Problem-solving abilities
  • Attention to details
  • C
  • Customer Service
  • Sharepoint
  • MATHLAB
  • Computer System
  • Java
  • Toad for SQL Server
  • SQL

References

References available upon request

Timeline

Desktop Support Technician

Howard Community College
11.2023 - Current

SHIFT SUPERVISOR, RX

CVS Pharmacy
03.2022 - Current

WEB APPLICATION DEVELOPER INTERN

Department of Commerce
06.2020 - 08.2021

Bachelor of Science - Information Systems

University of Maryland, Baltimore County

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Yodahe Hunde