Yoel Lichstein

Accountable for operations of a 101-bed facility with 130+ employees

• Increased Medicare case mix to 40% of overall census
• Achieved and maintained overall occupancy of 90%
• Significantly reduced re-hospitalizations through staff training, use of AI-generated clinical risk reports, interdisciplinary reviews of high risk patients, and expanded availability of consulting physicians
• Improved quality outcomes in several areas, including falls and weights
• Ensured consistent workforce through innovative staffing methods
• Implemented customer engagement system
• Achieved and maintained CMS 5-star rating

Accountable for operations of a 360-bed facility with 250+ employees

• Improved facility census from 77% to 97% occupancy
• Standardized clinical services to consistently achieve highest quality of care
• Mentored staff and implemented structure to develop highly functioning leadership team
• Achieved and maintained CMS 5-star rating, and improved NHQI quintile rating

Accountable for operations of a 243-bed facility with 400+ employees and a vent unit, within a larger senior services network

• Increased Case Mix Index from 1.00 to 1.38
• Implemented programs to increase census, including onsite dialysis, left ventricular adaptive device (LVAD), and Suboxone programs
• Combined dietary operations of two facilities and consolidated purchasing to effect more than $1 MM in annual system savings
• Achieved and maintained CMS 5-star rating, and improved NHQI quintile ranking
• Improved quality/care outcomes in numerous areas, including antibiotic use, antipsychotic medication use, UTIs, diabetes management and weight loss
• Completed renovation of rehabilitation suite and initiated $12 MM building expansion and renovation project
• Positioned facility to actively participate in Montefiore Health System nursing home collaborative project

Accountable for operations of a 200-bed nonprofit facility within a larger senior services network

• Maintained over 96% bed occupancy
• Significantly increased Case Mix Index
• Reduced 30-day re-hospitalization rate to 12%
• Reduced annual operating expenses by over $750,000
• Partnered with referring hospitals to develop palliative care program
• Implemented unit-based customer service program
• Developed unit for medically complex patients, including those with advanced wounds, tracheostomies, and nasogastric tubes
• Improved quality outcomes in numerous areas, including antipsychotic medication use, UTIs, weight loss, falls and pressure ulcers
• Achieved CMS 5-star rating
• Developed and implemented comprehensive marketing and outreach plan.

Accountable operations of a 200-bed facility with 150+ employees

• Maintained over 95% bed occupancy
• Maintained staff retention rate of over 95%
• Completed over $2 MM in physical plant improvement projects, including rehabilitation suite, lobby, resident rooms and common areas, landscaping, wireless network setup, upgrades to elevator, HVAC and telephone systems, as well as kitchen and laundry equipment
• Developed and implemented advanced rehabilitation program, including swallowing 'gym' and virtual rehab
• Significantly reduced nursing costs by reorganizing staff, reducing overtime use, and maintaining nursing agency cost at 1% of overall nursing costs
• Refinanced variable rate to fixed 30-year HUD loan
• Developed facility website

Accountable for operations of a 520-bed JCAHO-accredited facility

• Introduced decentralized, unit team-based model of service delivery
• Completed over $18 MM in physical plant improvement projects, including patient and staff space renovations, wireless network setup, security system and elevator upgrades, satellite television installation, and boiler and HVAC systems enhancements
• Partnered with 1199 to develop and implement comprehensive customer service and team skills development programs
• Reorganized medical staff from closed model to contract model, using community physician groups
• Developed and implemented innovative programs for persons with dementia and for young adults
• Increased community outreach and marketing efforts through health seminars, community recreational events and psychosocial support groups.