Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yoel Taveras

Lawrence,MA

Summary

Natural leader driven by determination and creativity. Proven ability to exceed goals and ensure customer satisfaction. Eager to leverage expertise in technology to drive success within an organization.

Overview

5
5
years of professional experience

Work History

K9 Handler

First Choice Canine
02.2023 - Current
  • Created innovative ways to teach animals new behaviors and tricks.
  • Contributed to the international aspect of K9 unit operations by traveling overseas to deliver trained K9s
  • Maintained accurate records on K9 training progress, certifications, and deployment outcomes for department review.
  • Enhanced K9 unit performance by conducting regular training sessions and drills.
  • Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.


Banker

M&T Bank
04.2022 - 01.2023
  • Assisted in the acquisition of People's United Bank by traveling to Maryland, learning the system, and aiding my team in completing the changeover process.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed customer applications and approved loans in accordance with bank policy.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Assisted business Customers with POS hardware issues when needed.

Personal Banker

Santander Bank Us
09.2018 - 11.2022
  • Explained account terms and conditions to customers.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.

Education

Associate of Science - Computer Science And Programming

Northern Essex Community College
Haverhill, MA
12.2024

High School Diploma -

Lawrence High School
Lawrence, MA
06.2018

Skills

  • Technical Troubleshooting
  • Adaptability and Embracing Change
  • Problem-Solving Skills
  • Communication Skills
  • Organization and Document Management
  • Task Delegation

Languages

Spanish
Native or Bilingual

Timeline

K9 Handler

First Choice Canine
02.2023 - Current

Banker

M&T Bank
04.2022 - 01.2023

Personal Banker

Santander Bank Us
09.2018 - 11.2022

Associate of Science - Computer Science And Programming

Northern Essex Community College

High School Diploma -

Lawrence High School

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Yoel Taveras