Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yogesh Seerapu

Delray Beach,FL

Summary

A versatile technical support representative is skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Representative

GoDaddy
08.2020 - 11.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched product and issue resolution tactics to address customer concerns.

Education

Master of Science - Information Technology And Management Advance

Florida Atlantic University
Boca Raton, FL
05.2024

Bachelor of Science - Electrical, Electronics And Communications Engineering

Lovely Professional University
Punjab,India
08.2020

Skills

  • Service Support
  • Desktop Support
  • Data Recovery
  • Technical Support
  • Customer Service
  • Software Installation
  • Systems Analysis
  • File Management

Certification


  • [Digital Marketing by Google] Training:2 months
  • Advanced Database systems by coursera

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Timeline

Technical Support Representative

GoDaddy
08.2020 - 11.2021

Master of Science - Information Technology And Management Advance

Florida Atlantic University

Bachelor of Science - Electrical, Electronics And Communications Engineering

Lovely Professional University

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Yogesh Seerapu