YOGINDER NAITHANI
Huston ,Tx
Summary
Career objective & Skills I wish to enhance my professional skills in a dynamic and stable workplace. I am seeking a re-sponsible job with an opportunity for professional challenges. I have more than Eight years experience on the cruise vessels in Food & Beverage Depart-ment / Fine dinning Restaurant. I am specialized to provide different type of guest services:American Service, Silver Service, Room Service, Russian Service, A al Cart Service and TDHService. I have a good work ethic, honest, friendly, flexible, tidy, conscientious, detailed and organizedworker: non-smoker, confident, team player and professional, with excellent presentation skillsand customer service. I am able to multi – task in a variety of settings.work very well with sys-tems in an organized environment. I am capable of working alone and or in a team. Thrives forfresh challenges. CROWD MANAGEMENT – 08th July 2008Professional ExperienceGlobal Cruise Line / Mv ColumbusF&B Executive - Royal Goa Beach Club Resort October 2016 - Till DateWorking as a F&B Executive - To Make Sure The Restaurant Operation Is Smooth , To Assist InGuest Complain , Make Sure To Take Cost Control Of Beverage And To Get a Good Revenue For MyDepartment And For Company.
Overview
19
19
years of professional experience
Work History
Waiter
Mv Columbus
05.2017 - Current
- Responsible for Service in the Dinning and in the Speciality Restaurant for all Support function in the
- Restaurant and Assisting the Senior Head Waiter for The Service of an Assigned Work
- Station in a Restaurant Till 09/12/2019 End of Contract .
Carnival Cruise Line, M/S
04.2012 - 03.2013
- Restaurant and In Room Dinning Server, Car- nival Cruise Line Responsible for service in the Restaurant areas and for all support functions in the restaurant, and incluiding assisting the Maitre d in the service of an assigned work station in a restaurant
- Responsible to provide different guest service, such as Silver service, American service, Russian
- Service, Room Service and TDH Service:
- End of Contract
M/S, GT
07.2008 - 03.2010
- 75338 (N.C.L)
- Restaurant Steward & Bell-boy Responsible for service in the buffet areas and for all support functions in the restaurant, up to and including assisting a Waiter or a senior Waiter in the service of an assigned work station in a restaurant
- Welcome and escort guests as they arrive to the cabin and assist them with whatever information they may need, from ordering them food to carry their laundry to the laundry room and then return it to the room or solving the issues that arise in the daily opera- tion of a hotel
- End of contract
Guest Service Assistant
Taj Leisure Exotica
Goa
04.2006 - 06.2008
- Welcome the escort guests as they arrive to the cabin and assist them with whatever informa- tion they may need, from ordering them food to carry their laundry to the laundry room and then return it to the cabin or solving the issues that arise in the daily operation of a hotel
- End of contract and looking for better opportunities for promotion.
Industrial Trainee
Taj Leisure Exotica, Goa
04.2005 - 09.2005
- My trainee in the F&B Department was to lay the foundation for my customer services and communicative skills, by giving me experience in how to handle pressure, stress and difficult people with Excellency
- During the training I have learned to provide different type of guest service, such as : American Service, Silver Service, Room Service, Russian Service, A al Cart
- Service and TDH Service.
Alshaya
- Company Kuwait – in CheeseCake Factory American Brand Responsible for American service working as a Senior Supervisor for all support functions in the restaurant, up to and including supervisor an assigned work station in a restaurant
- Wel- come and escort guests as they arrive to the Restaurant and assist them with whatever infor- mation they may need, from ordering them food to Have in Dinning and To Create An
- Environment In The Restaurant the issues that arise in the daily operation in The Restaurant
- Page2
- PERSONAL SAFETY & SOCIAL RESPONSIBILITIES at Tilak MARITIME ACADEMY, 2022in mumbai
- SECURITY TRAINING FOR SEAFARERS WITH DESIGNATED SECURITY DUTIES - 2022 in mumbai
Gas Station Manager
Panjwani star stop
Houston
08 2023 - Current
Managed day-to-day operations of a family business filling station. Worked with vendors, monitored sales, maintained inventory, and employee schedules. Maintained daily financial reports and deposits. Ensured employees adhered to policies and procedures.
Education
ELEMENTARY FIRST AID -
Tilak MARITIME ACADEMY
2022
SHIP FAMILIARISATION -
PASSENGER, Tilak MARITIME ACADEMY
2022
<ul><li>FIRE PREVENTION & FIRE FIGHTING</li></ul> -
Tilak MARITIME ACADEMY
2022
PERSONAL SURVIVAL TECHNIQUES -
Tilak MARITIME ACADEMY
2022
SSC -
Goa Board of Secondary and Higher Secondary Education
Alto, Betim, Goa2003
STCW.2010
PUBLIC HEALTH TRAINING -
05th.December 2008
<ul><li>NCL Cruise Line Onboard Training</li><li>BASIC FIRST AID REFRESHER TRAINING</li></ul> -
6th.August 2008
CREW SAFETY & SECURITY AWARENESS TRAINING -
ILLEGAL DRUGS LECTURE
04th.August 2008, August 2008
ADVANCE TRAINING PROGRAM for Cruise Lines/Star Hotels at “ -
Hospitality Institute
March.2008
FIRST AID COURSE at Indian Red Cross Society -
May.2007
WINE LICENSE & Membership to THE ELITE WINE BRIGADE at “TAJ Leisure Hotels” -
February.2007
CERTIFICATE COURSE IN F&B SERVICE -
Fr Agnel Institute of Food Crafts and
Culinary Sciences
January.2005
<ul><li>COURSE CERTIFICATE</li></ul> -
Skills
- 1 **Communication Skills**: Ability to convey information clearly and effectively
- 2 **Teamwork**: Experience working collaboratively with others to achieve common goals
- 3 **Time Management**: Ability to prioritize tasks and manage time efficiently
- 4 **Problem-Solving**: Capability to identify issues and find effective solutions
- 5 **Adaptability**: Willingness to adjust to new conditions and challenges
- 6 **Basic Computer Skills**: Proficiency in using common software like Microsoft Office or Google Workspace
- 7 **Customer Service**: Experience in assisting customers and resolving their inquiries
- 8 **Organization**: Strong organizational skills to manage tasks and responsibilities
- 9 **Attention to Detail**: Ability to notice and correct errors in work
- 10 **Critical Thinking**: Capacity to analyze situations and make informed decisions
Timeline
Waiter
Mv Columbus
05.2017 - Current
Carnival Cruise Line, M/S
04.2012 - 03.2013
M/S, GT
07.2008 - 03.2010
Guest Service Assistant
Taj Leisure Exotica
04.2006 - 06.2008
Industrial Trainee
Taj Leisure Exotica, Goa
04.2005 - 09.2005
Alshaya
Gas Station Manager
Panjwani star stop
08 2023 - Current
ELEMENTARY FIRST AID -
Tilak MARITIME ACADEMY
SHIP FAMILIARISATION -
PASSENGER, Tilak MARITIME ACADEMY
<ul><li>FIRE PREVENTION & FIRE FIGHTING</li></ul> -
Tilak MARITIME ACADEMY
PERSONAL SURVIVAL TECHNIQUES -
Tilak MARITIME ACADEMY
SSC -
Goa Board of Secondary and Higher Secondary Education
PUBLIC HEALTH TRAINING -
<ul><li>NCL Cruise Line Onboard Training</li><li>BASIC FIRST AID REFRESHER TRAINING</li></ul> -
CREW SAFETY & SECURITY AWARENESS TRAINING -
ILLEGAL DRUGS LECTURE
ADVANCE TRAINING PROGRAM for Cruise Lines/Star Hotels at “ -
Hospitality Institute
FIRST AID COURSE at Indian Red Cross Society -
WINE LICENSE & Membership to THE ELITE WINE BRIGADE at “TAJ Leisure Hotels” -
CERTIFICATE COURSE IN F&B SERVICE -
Fr Agnel Institute of Food Crafts and
Culinary Sciences