Yohaline Cruces
El Paso,TX
Overview
12
12
years of professional experience
Work History
Home Healthcare and Provider Services
AM Healthcare
06.2021 - Current
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Effectively communicated with patients'' families to provide updates on progress and address any concerns or questions.
- Scheduled and coordinated medical appointments.
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
UBER DRIVER
Uber
06.2021 - 02.2024
- Focused on customer service and ensured riders and a pleasant trip with result in a 4.8 rating
- Completed over 2,000 successful rides.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Responded to passenger concerns and complaints politely and professionally.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Customer Representative
Fred Loya Insurance Agency Inc
03.2022 - 04.2022
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service
The Outlet Shoppes at El Paso, Horizon Group and Properties
03.2013 - 03.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Customer Service
Taxfree Shopping
08.2013 - 11.2019
- Customer Service, tax refunds for international customers, dealing with money and reporting daily cash inventories using Microsoft Excel, communicating policy rules and instructions to customers
- Described product and service details to customers to provide information on benefits and advantages.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
Education
Associates of applied science - Advertising in Graphic Design
El Paso Community College
El Paso, TX05.2017
Diploma - 4-year Diploma
Coronado High School
El Paso, TX05.2010
Skills
- Proficient in Microsoft Excel
- Proficient in Microsoft Office Word
- Proficient in Adobe Photoshop
- Proficient in Google Docs
- Good communication skills
- Bilingual
- Punctual
- Motivated
- Work well with others
- Identify and solve problems
- Meet goals
- Meet deadlines
- Appointment Scheduling
- Patient Care
- Patient transportation
Timeline
Customer Representative
Fred Loya Insurance Agency Inc
03.2022 - 04.2022
Home Healthcare and Provider Services
AM Healthcare
06.2021 - Current
UBER DRIVER
Uber
06.2021 - 02.2024
Customer Service
Taxfree Shopping
08.2013 - 11.2019
Customer Service
The Outlet Shoppes at El Paso, Horizon Group and Properties
03.2013 - 03.2020
Associates of applied science - Advertising in Graphic Design
El Paso Community College
Diploma - 4-year Diploma
Coronado High School
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